Complaint Review: Sunset RV
Sunset RV ALL SERVICE DEPARTMENT...Cory.... sold us a defective RV, lies, clueless, rude, WORST SERVICE EVER. buckley Washington
*Consumer Comment: Something makes me think you don't understand the RV functions
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Worst rv dealership ever. The service department is liars, clueless and extremly rude. We payed a service fee 3 times to not get anything looked at or done about the same leak they sold our brand new rv to us with. Starting about a week or two of being in the rv we had water leaking inside the belly of our rv, mind you we bought this brand new .The service guy (CORY) that came out the 1st, second and finally found the problem the 3rd time said "it was overlooked while doing the pre delivery inspection(PDI THAT WE PAYED 3500 for)". They could and should of found the problem the 1st time they came out if they would have looked properly. Instead our black tank leaked in our brand new rv all over our stuff we had stored in the belly for months causing mold everywhere and water damage. now they have had our rv for 2 weeks for us to find out they have not done any of they work and we are left paying thousands for a hotel with our 3 kids while they pretend to fix the problem.They wont even acknowledg the mold that was cause by the black tank water sitting for months.
Not one person from sunset rv have been on the same page,, every employee we have spoke to has told us different things......we had an issurance adjustor go out to look at the problem and see if it is covered with our insurance and they would not let him in our rv to see the problem.. this place is a joke and i highly recommend not buying from them nor having any work done on your rv by them.. We payed around 40 thousand dollers for a brand new rv that had issues they sold it to us with!! The pre delivery inspection (PDI) that we payed extra for should have found that crack in the tank but was not and it is costing us so much money, when you buy something brand new you think you wont have problems but they dont care they sold you a defective rv cause its just about how many they can sell to make a buck. The service department don't care to do their work properly and don't have a care in the world for your situation... wrong place to take and spend our Hard earned money on.. we have called the bbb and the attorney generals office to see what kind of rights we have.....
I see so many people have had the same problem , we all need to file complaints with the better buisiness bureau and attorney generals office and maybe they wont be able to get away with ripping us off, selling defective RV's, the rude, clueless service we all have got from them.. Lets all stand up to sunset RV
stay away from sunset rv!!!! Take your hard earned money to a place that will appreciate your buisness and treats you like the valuable costumer your are!!! It takes a minute to file a complaint..
atg.wa.gov (attorney general BOB FERGUSON)
WAFB.com (better business bureau)
THANKS FOR YOUR TIME.
This report was posted on Ripoff Report on 05/17/2017 07:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sunset-rv/buckley-washington-98321/sunset-rv-all-service-departmentcory-sold-us-a-defective-rv-lies-clueless-rude-1373697. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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