Complaint Review: super llama print - FL
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- Author Not Confirmed
- super llama print FL USA
- Phone:
- Web: superllamaprints.com
- Category: Small Business Services
super llama print HORRIBLE experience with Coldesi! Tampa FL
*Author of original report: ColDesi came through!
*UPDATE Employee: Issue Resolved - Happy Customer!
*UPDATE Employee: ColDesi Resolved the Issue
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I bought a refurbished machine from Coldesi back in Nov of 2016. Once I received the machine there were constant issues that made the machine a nightmare. From day one this machine was nothing but trouble. From turning the machine on, which could take up to two hours to do all the power cleanings and cycles, to production the machine was a total disappointment.
A few days after arrival we realized we didn’t have a gap sensor light on our machine. Shortly after we realized our stir cables were frayed and broken. Once we finally did our best to get this machine producing it was a total nightmare again. This machine is not made for production like Coldesi advertises. Land a job of 500 t-shirts like I did and try to deliver on this. The DTG Viper printer that was sold to us is a total joke. After going into production our platen alignment sensor broke. Then our print head broke. Then we got a digital error that rendered the machine worthless. We couldn’t even turn it on after only 7 months of use.
After reaching out to Coldesi they basically said it is past warranty and they don’t do buy backs or refunds. When purchased they offered a 6/mo warranty and wouldn't offer assistance because it was month 7. We had to pay $1,200 just to get the machine shipped back to them so they could tell us it is broken and would take about $3-5K in repairs to get it working again. We always followed all the training videos step by step. These issues and malfunctions are not due to user error. The machine was a refurbished piece of junk. We’re now stuck with a $12k piece of equipment that doesn’t even turn on. We cannot even sell it ourselves without spending another couple thousand in repairs. And even if I could I wouldn't sell equipment like this to my worst enemy.
My business partner has spent an unbelieveable amount of time trying to get Coldesi to be workable and offer an amicable solution. Instead they want thousands more for repairs and will offer no help for a faulty piece of equipment that they sent us. I have never felt more robbed by a company than my personal experience with Coldesi. There one concession is that they will give us $2K worth of trade in value if we buy a new $20K machine. What!??!
If you’re considering buying a Coldesi piece of equipment I would strongly urge against it. There are companies out there with higher quality customer service and more reliable equipment. I was burned badly by this company. I spent over $12K with them and I have nothing left but a really bad experience. At this point I am talking with my lawyer to pursue possible options.
TL;DR - Coldesi sells faulty equipment to make a quick profit at the expense of their customers without offering any meaningful concessions to make the situation right.
This report was posted on Ripoff Report on 10/26/2017 02:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/super-llama-print/fl/super-llama-print-horrible-experience-with-coldesi-tampa-fl-1408816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
ColDesi came through!
AUTHOR: Dirk - (United States)
SUBMITTED: Wednesday, December 06, 2017
ColDesi came through! I had the chance to speak to the President of the company, the Service Manager and several other key people at the company. After clearing up many miscommunications between us we came to an arrangement that has made me rethink my position on ColDesi and its business practices.
If I could have deleted the 2 reports that I made here I definitely would have. All it really took was an open conversation with the right people.
I am continuing to do business with ColDesi and look forward to a long and successful relationship. I even did some solidly good reviews for some other platforms.
#2 UPDATE Employee
Issue Resolved - Happy Customer!
AUTHOR: Mark - (United States)
SUBMITTED: Wednesday, December 06, 2017
Success! After reviewing this case, which has been filed here under 2 or more separate names including "Seth" and "super llama", ColDesi and the parties involved have come to an agreement that includes a continued and positive relationship between the companies. We’re happy to have this group back doing business with us!
Our business depends on our great reputation, as evidenced by the over 680 4 and 5 Star reviews we’ve gotten, which you can see here: https://coldesi.com/coldesi-reviews/.
You can also see our overwhelmingly positive reviews on our Facebook Page (68 Reviews with a 4.6 Star Rating) and on our Google account (70 Reviews with a 4.4 Star Rating) which you can find by simple searching Coldesi Google Reviews.
This is completely in keeping with ColDesi and its associated company’s 50 years in business. In fact, we’ve helped well over 20,000 people achieve their dreams of starting and expanding custom apparel businesses.
We not only provide the equipment necessary, like our Direct to Garment Printers, Commercial Embroidery Machines, LED UV Printers and bling machines, but also with training, free technical support and ongoing education in applications and marketing.
The 60+ people that work here are focused on matching the plans and dreams of our customers with the right equipment, training, support and supplies to help them succeed and it's all hands on deck when we get feedback like this. Our goal is to turn that around as soon as possible and make sure we get our customers back on track. The process certainly worked in this case!
#1 UPDATE Employee
ColDesi Resolved the Issue
AUTHOR: Mark Stephenson - (United States)
SUBMITTED: Wednesday, December 06, 2017
Success! After reviewing this case, which has been filed here under 2 or more separate names including "Seth" and "super llama", ColDesi and the parties involved have come to an agreement that includes a continued and positive relationship between the companies. We’re happy to have this group back doing business with us!
Our business depends on our great reputation, as evidenced by the over 680 4 and 5 Star reviews we’ve gotten, which you can see here: https://coldesi.com/coldesi-reviews/.
You can also see our overwhelmingly positive reviews on our Facebook Page (68 Reviews with a 4.6 Star Rating) and on our Google account (70 Reviews with a 4.4 Star Rating) which you can find by simple searching Coldesi Google Reviews.
This is completely in keeping with ColDesi and its associated company’s 50 years in business. In fact, we’ve helped well over 20,000 people achieve their dreams of starting and expanding custom apparel businesses.
We not only provide the equipment necessary, like our Direct to Garment Printers, Commercial Embroidery Machines, LED UV Printers and bling machines, but also with training, free technical support and ongoing education in applications and marketing.
The 60+ people that work here are focused on matching the plans and dreams of our customers with the right equipment, training, support and supplies to help them succeed and it's all hands on deck when we get feedback like this. Our goal is to turn that around as soon as possible and make sure we get our customers back on track. The process certainly worked in this case!
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