Superior Propane Ottawa This company blatantly lies in their price quote .... do yourself a favour and go with someone else!!! Ottawa, Ontario Canada

Superior propane quoted us installation of 199$.  They subcontracted out the job to another company, and we received a bill of 1700$ for installation.  We are apparently still supposed to receive the bill for 199$ from Superior Propane as well!  This was back in May 2014.  It is now November 2014 and we still do not have a resolution.

I will email Superior 5-10 times before I get a response, and the response is that they will have an answer for me by Monday.  30 Mondays have come and gone with no response.  I am now being told that I will have to fight the bill with the company that they subcontracted to do their installation.  I did not hire the subcontractor; Superior Propane did.  Please tell me how I am supposed to fight a bill from a subcontracted company that did not quote the job.

Furthermore, I was told that we would receive a free year of propane monitoring that would email us when our propane levels were getting low.  Well three days ago we ran out of propane, and when we called Superior they said that they do not have tracking devices to monitor propane levels?!?!?!

Superior Propane really needs to work on customer service and they should have their own company do their installations, or at least keep a better eye on their subcontractors.  They should also not offer products and promotions that they do not even have.

Please save yourself the months of stress and hassle that I have dealt with.  Go with another company than Superior Propane!!!