SuperMedia LLC (Tula Anagnostou) Refused to cancel services repeatedly; charged CC w/o authorization or contract; lied directly to owner on phone stating cancellation signature needed to be re-faxed immediately, sent an extension document instead and charged the credit card which had NOT been removed from file immediately -- again for a 2nd month AFTER cancellation; charged the business for a year while advertising that the business was CLOSED Los Alamitos California

SuperMedia LLC does not have a BBB rating or accreditation. The first week of June, when I cancelled SuperMedia the agent repeatedly ignored my cancellation, and no longer had authorization to charge my credit card so the agent overnighted a contract renewal to sign that arrived on June 11, which I did not sign and informed the agent on the phone that same day that I would not sign.

I had cancelled my contract with SuperMedia at the end of May (last business day) and the first business day in June and repeated this cancellation on the 2nd business day in June AND again on June 11 when the SuperMedia agent called to see if I'd received and signed the contract document that same day.

The agent went ahead and a few days later charged my credit card without my authorization -- this CC was also NOT removed by SuperMedia from their files when I cancelled. The SuperMedia agent then began calling to say I had renewed my contract for a year, and tried to get me to fax the document I had already previously refused to sign.

My assistant called again on June 28 to repeat that I had cancelled SuperMedia and that we would not cover any charges made for July or any months thereafter. My assistant again requested all cancellation and close-out documention and statistics (SuperMedia never send me or made available to me monthly traffic statistics etc). The SuperMedia agent continued calling and leaving messages AFTER business hours -- that is, after SuperMedia business hours and after my own business closed for the day or weekend !!! or trying to take advantage of my lack of computer knowledge and experience when my technical assistant was not there to handle calls from SuperMedia during business hours.

In mid-July the agent called when my assistant was in a meeting and stated falsely that I needed to immediately fax (not wait for my assistant to return) another copy of the cancellation because the document faxed to SuperMedia did not come through clearly. The agent stated falsely that a copy of the SAME document as the cancellation I had signed would be faxed and I needed to sign that duplicate cancellation document immediately. I did. My credit card was IMMEDIATELY charged again for another month.

I checked my online statement and saw a mid-June charge and the new charge still pending and called the credit card fraud department immediately. I faxed and sent PDF copies of all the SuperMedia documents to my CC's fraud department and my charges were reversed and returned; I am also filing a report against SuperMedia with the BBB.

SuperMedia also charged me for a year for "advertising" while advertising that my business was closed. They made it seem like that was my fault ! but they made up for it by posting 5 webpages and giving me a website and charging me 3 times as much (I did not have a computer or internet service and did not know much about computers or website advertising so I let them talk me into these services which brought 1 or 2 customers at most into my store each month!)