Complaint Review: support@nutracustomerservice.com - Internet
- support@nutracustomerservice.com Internet USA
- Phone: 8774292465
- Web: nutrition-made-simple.com, safeorde...
- Category: Weightloss Programs
support@nutracustomerservice.com nutrition-made-simple.com, safeorderingnetwork.com, diet.com-qjv.net/caralrzu/usrrzu/, 8774292465, 18008955169. Internet Merchandise Sales Scam Internet
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Bought diet product via https://safeorderingnetwork.com, thought I'd be charged $96.00 + tax but my credit card was charged $129 instead. The website did not allow me to review my order nor did it give me a total dollar amount when I purchase the items. Once I input my information, it showed me that the order was submitted successfully and I received a rather dubious e-mail confirming an order in the amount of $129 with no business information other than an e-mail address and hotline number. I tried contacting customer service right away (it was a Sunday) and got an automated tape recorder informing me that their hotline is only open Monday-Friday (their website under Terms and Conditions lied and stated that their business under the customer service #8774292465 was available "Monday through Sunday 8am to 10pm"....that's a blatant lie...it is NOT). Waited until Monday and contacted customer service again, hoping to resolve this issue and correct the charge. Instead I was told that I did not read the fine print and the $129 is the correct amount. They then proceeded to tell me that they are unable to cancel the order but I can wait until I receive the order, mail it back at my own expense, and be charged $5.95 for each diet product that I've ordered RIDICULOUS considering that they are doing false advertisement as the $129 was the WRONG pricing (I've taken screenshots of their website including the offer which pretty clearly depicts that the offer will total $96.00 at the time of the checkout and $66.00 after mail-in rebate). At this point I hung up the phone and wrote their customer service department an e-mail because I wanted to keep proof of my coordination with them to dispute the charges on my credit card.
While going back and forth with them about my order, I tried to log onto the website to look up their physical address as well as other business information to file a complaint with the BBB and guess what I've found NOTHING. They shut down their website and then I finally noticed that nowhere in the the e-mail coordination do they mention their address or even business name. All I got is their e-mail address and customer service number. Hindsight is 20/20, I am just glad that I placed the order with my credit card and can dispute the charges with my credit card company. I've googled their hotline number and they now pop up under different URL (https://nutrition-made-simple.com/) selling different product...so beware folks...DO NOT do any business with them! They will scam you out of your money one way or the other.
This report was posted on Ripoff Report on 12/09/2014 02:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/supportnutracustomerservicecom/internet/supportnutracustomerservicecom-nutrition-made-simplecom-safeorderingnetworkcom-diet-1194208. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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