Complaint Review: Supreme Brands, LLC - LaJolla California
- Supreme Brands, LLC 941 Pearl Street, #27 LaJolla, California U.S.A.
- Phone: 888-513-5775
- Web:
- Category: Weightloss Programs
Supreme Brands, LLC Foot-in-the-door thieves LaJolla California
*UPDATE Employee: When Placing an Order
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This company will draw you in by stating that the only charge to your credit card for a "free trial of VitalAcai" will be for shipping & handling, and that you have 15 days to cancel the order before $78.91 is charged to your credit card.
I came across the website and thought that I would try the product because of those stipulations. The order date on the package that I received reflects 12/4/08. On 12/9/09, I called the company and after several attempts, I finally spoke with a rep. and cancelled the order. I was given an RMA # to return the trial shipment, a cancellation confirmation #, and was told I would be sent a confirmation email. The email was not received, so I called the company and spoke with another rep., who inturn sent me the email. After hanging up with her, I checked my bank account and found that the company had already charged my credit card $78.91, before the 15th day.
I called the company again and spoke with another representative. After he was no help, I asked to speak with his supervisor. After being placed on hold, he returned and stated that his supervisor said that he was busy.
I had my credit card cancelled and reported this incident to the fraud department at my bank. It can take 45 to 120 days to have this resolved, but it does not matter because I want to alert consumers about this company.
Vicky
Woodbridge, Virginia
U.S.A.
This report was posted on Ripoff Report on 12/19/2008 12:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/supreme-brands-llc/lajolla-california-92037/supreme-brands-llc-foot-in-the-door-thieves-lajolla-california-403109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
When Placing an Order
AUTHOR: Sean M - (U.S.A.)
SUBMITTED: Monday, March 02, 2009
Dear Consumer,
When placing an order, all customers are required to CHECK the box that confirms to us that they have read and agreed to the terms and conditions of their trial offer. Prior to completing the sale transaction, no orders can be processed without accepting the terms and conditions which ARE LISTED NEXT TO THE ORDER INFORMATION AND CLEARLY explains the following:
The 15-day trial period starts from the date the order is SHIPPED(not received). This information is stated in the terms and conditions, on the order page, on their sales receipt, on an enclosed insert with every trial package and in a delivery confirmation that is emailed to each customer upon the shipment of their order.
If the customer is not satisfied with the product they are required to contact the Supreme Brands customer service department within the 15-day trial period to cancel their auto-ship program ( Our customer service department is available 24 hours a day, 7 days a week). If the customer is enjoying their product, then they do not have to do anything and at the end of their 15-day trial period they are charged the Value Rewards price (Which is stated on their Terms and Conditions) for the ORIGINAL SHIPMENT. Approximately 30 days from THEIR original purchase date and every 30 days thereafter they are to be sent another 1 month supply of the product, and the credit card on file would be billed the Value Rewards price, plus shipping and handling.
I hope this information will help, however if you need additional assistance, please contact our customer service department anytime at 866-899-9006, thank you.
Sean
Customer Service Manager


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