Supreme Brands Colotrim Scam, Rip-Off Ontario California

Dear Cathy,

I'm sorry to hear about your experience - however, based on your complaint it appears you did not read the terms and conditions you agreed to when you signed up for our trial offer.

Our terms and conditions (which are listed clearly on the bottom of the order page) explain that what you are signing up for is a 15-day trial offer - you will have 15-days from the date your trial ships to determine if the product is right for you. If you are happy, do nothing and at the end of your 15-day trial you will be billed $79.90 for the shipment your received; if your account remains open then every 30 days from your original order date you will sent a new one-month supply for $79.90 plus $4.95 shipping and handling charges. If you are unhappy with the product, simply call our 24/7 customer service hot-line to cancel within your trial period and you will not be billed or shipped anything else.

The terms and conditions are listed using visible language; additionally, you are sent a confirmation email when you order that includes the terms and conditions as a reminder.

Our terms and conditions also clearly state that "We do not offer refunds on items that have been shipped" - this is because we do not re-sell opened products due to issues with tampering and contamination. If a customer wishes to not receive future shipments they just need to close their account by contacting our 24/7 customer support hot-line.

We do have thousands of customers who take our products on a regular basis; I'm sorry that you did not enjoy the product and were unaware of the program you were signing up for.

However, please understand that it is the responsibility of the consumer to read and understand terms and conditions which are agreed to; it is not our fault that you agreed to our terms and conditions without reading them and disregarded the confirmation email from us (which also lists the terms and conditions). Addit

Please contact our 24/7 customer service department at (866) 899-9006 if you have any further questions or need asssitance.

Devin
Customer Service Manager