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Report: #475792

Complaint Review: Sure Heat Manufacturing Co. - Marietta Georgia

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  • Reported By: Spring Hill Tennessee
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  • Sure Heat Manufacturing Co. 1861 W. Oak Pkwy Marietta, Georgia U.S.A.

Sure Heat Manufacturing Co. SINGLE WORST EXPERIENCE WITH A COMPANY THAT I'VE EVER HAD! Marietta, Georgia

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I purchased a 5 Burner Stainless steel grill manufactured by Sure Heat under the Amana Brand. Although I kept the unit in a covered area of my patio, in only two seasons, the interior parts had rusted out. In March I ordered some replacement parts from their Customer Service area, some still under warranty, some not. Although I requested it, I was never sent a copy of my order.

It took them 4 months to ship the parts to me, and when they arrived there was no packing list in the box...just a bunch of metal parts. When I went to put the Grill back together, I found that they had sent none of the hardware necessary to do so (maybe they thought I'd use glue to put the pieces together), nor any instructions on how to do it. I waited about a week to see if I would get a response as to whether or not they had shipped all the parts, and when nothing came, I spent half a day trying to Micky Mouse the thing back together using rusted screws, rusted parts and whatever else I could find that would work.

About 10 days after I put the unit back together, I received yet another part in the mail. Clearly, I won't be using it now! On top of all that, not only did they charge me for this debacle, they over charged me, billing my AmEx Card for the pieces still under warranty. I have filed a dispute with AmEx and have no intention of paying the bill until they provide me with exactly what they shipped and what I was charged for each item.

I sent their CEO a letter detailing my experience, but don't expect to get much back. Clearly, this is a Company that has no ethics in its dealings with the public. I for one, will never do business with them again.

Mark E
Spring Hill, Tennessee
U.S.A.

This report was posted on Ripoff Report on 08/02/2009 12:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sure-heat-manufacturing-co/marietta-georgia-30062/sure-heat-manufacturing-co-single-worst-experience-with-a-company-that-ive-ever-had-mar-475792. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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