Complaint Review: SurePayroll.com - Internet
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- Author Not Confirmed
- SurePayroll.com Internet United States of America
- Phone: : (877) 956-7873 ext 7260
- Web: http://www.surepayroll.com/
- Category:
SurePayroll.com This company filed our Payroll wrong for an entire year and refuses to pay the penalties Internet
*UPDATE Employee: SurePayroll response
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Sure Payroll Filed our payroll wrong with the state of North Carolina for an entire year.
Surepayroll is a Payroll company that is their business - that is why they Are in Business. To Process Payroll - in other words they should know how to do this correct?.
1) The state of North Carolina's filing frequency is based on the monthly dollar value collected, these parameters are not new and they are the same for the entire state and for every business.
2) Sure payroll should have changed the filing frequency when the dollar value exceeded $250.00 to monthly rather than leaving it at a quarterly filing frequency and allowing penalties to mount up for 9 months.
3) Again the error was on the part of the company not filing the taxes at the correct frequency - why should our company be liable for their error in not filing?
4) They will tell you that they did not receive a notice from our company (which is not true, they were sent many notices) to change the frequency this in and of itself is ridiculous, whether they recd a notice or not. Their computers obviously know how much money to send the state and they do so every time they file payroll. They know if the tax amount has gone over $250.00 a month or not they should automatically change the filing frequency to meet the requirements of the state this is not rocket science it is simple math.
5) They offered to give us 3 free payrolls. While we appreciate this gesture, they need to pay the entire liability for incorrect filing at $647.00 that is the only satisfactory settlement. Their lack of filing at the proper interval is the sole reason for the penalties.
This report was posted on Ripoff Report on 02/24/2010 07:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/surepayrollcom/internet/surepayrollcom-this-company-filed-our-payroll-wrong-for-an-entire-year-and-refuses-to-pa-574176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
SurePayroll response
AUTHOR: SurePayroll - (United States of America)
SUBMITTED: Thursday, April 08, 2010
To help this customer get to the bottom of these penalties, we conducted a conference call with this customer and a representative from the state of North Carolina. The representative confirmed that a customer of a payroll service must communicate deposit frequency changes to the payroll service, and also mentioned that the state mailed this notice to the customers office once the deposits exceeded $250.
The customer is also correct that not filing at the proper interval is the sole reason for the penalties, but without receiving notification from the state of North Carolina or from the customer, a payroll company is not responsible for the penalties, according to the representative from the state of North Carolina.
Since the conference call, we have received the proper notification to change the deposit frequency to monthly and have done so. We will continue to ensure this customers, and all customers, payroll taxes are paid properly, and that every customer has the best experience possible with SurePayroll.Sincerely,
SurePayroll Customer Care 
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