Complaint Review: Surveillent LLC - Internet
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Surveillent LLC Internet United States of America
- Phone:
- Web: www.surveillent.com
- Category: Audio & Electronic Retail Stores
Surveillent LLC surveillent.com, Horrible return policy used phrase "gun to your head", Internet
*Author of original report: Refund proposed - complaint revoked
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
What a terrible company. I attempted to return an item which was nearly expired (had a package date of 2009, arrival date of January 2011, expired in March 2011). When I informed them of this, they refused to process a refund stating their policy to never refund opened items. Only one problem:
YOU CANT SEE THE EXP DATE WITHOUT OPENING THE PACKAGE!
When I informed them that they had lost me as a customer and that I would be sharing reviews on the web, they threatened me with this:
"Make sure you note that you didnt read our policy, ask question prior, or research what you were buying. We didnt have a gun to your head telling you not to do any of these things.
We will also report you to BadCustomer.com and write dozens of reviews everyday on <my company>. If you are going to act unprofessionally so will we."
The phrase "gun to your head" should never be used in an email to a customer. ORDER FROM THIS COMPANY AT YOUR OWN RISK!!
This report was posted on Ripoff Report on 01/14/2011 11:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/surveillent-llc/internet/surveillent-llc-surveillentcom-horrible-return-policy-used-phrase-gun-to-your-head-in-682858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 Author of original report
Refund proposed - complaint revoked
AUTHOR: Theythreatenedme - (United States of America)
SUBMITTED: Saturday, January 15, 2011
I have spoken with the customer service reps from this company. They are now proposing a full refund. While I wish things would have gone smoother from the beginning, I appreciate their efforts to make amends.
I would now like to revoke this complaint, and I thank the company for their ability to make amends.
Related Reports
12:45 PM
01:33 PM
09:35 AM
10:02 AM
02:37 PM
New Updated 
Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
