SW Transmissions / Southwest Transmissions Quality Used Transmissionsautopartsemail.biz Horrible customer service and lies. Who really knows? The BBB doesn't. Internet

Believe the reviews that are bad. I called and talked to Anthony (Tony). He is a condescending A-hole that will not have any time for you. We placed an order on Friday afternoon after their close time. Tuesday morning 10:30 AM, I called to get a tracking number and was told that the transmission has not been pulled. Went online to see what other had to say about the company just for giggles and should have read the reviews first.

I had my wife call back to cancel the order since we are looking at two weeks at minimum to receive it. They told her (magically) it was pulled and shipping. I then called back to confirm what they said and they told me that no, it is not pulled. I then asked to talk with Anthony the Manager. He said he would cancel it and send me a link to confirm and then hung up.

I got the link in the email and it says 25% restocking fee. I called Anthony back and he told me that the guy I talked to is stupid and just works in the shipping department and sits at a desk and knows nothing. I said to him "you have people that work for you that don't know anything" and he said yes. He is "stupid" and should not be working there.

I tried to press the restocking issue and all he wanted to do was hang up. He implied that I was also stupid and said "if you were smart like other people, you would have read the terms first before ordering". I tried to dispute it actually being pulled and he said he doesn't have time for me and he just hung up.

We can't afford to just piss away $200 so we are just going to have to wait.  Worst company I have dealt with in 5 years.