Swap Bot Hands off owners over disputes on the website Internet

Wow where do I begin ? these people who run this site Racheal and Travis Johnson are just too busy I guess to be hands on with their business and they are letting the chain smoking , stay at home welfare moms take over the swap bot site and with no repercussions for these give me , give me people . These ppl claim the never get the package and after sending a second pkg these people want another one ...No sorry that aint me and It never will be . I am a retired social worker and have seen this type of give me , give me attitude with some of the clients I work with . They hold ratings over your head , sort of "if you dont give me what I want I will rate you down . Thus if you dont give them something again they rate you down causing your ratings and points to go down . Then they leave nasty comments on your profile page for everyone to see which in my opinion should not be allowed . They should be made to discuss the matter in private but no that is not what happens. So when you try and contact Racheal and Travis they are incognito . In my opinion if you dont want to get involved then get rid of the site or sell to someone more responsible because in my opinion Racheal and Travis  Johnson are not responsible business people nor responsible owners of the site .Wake up Racheal and Travis .