Sweet Home Vacation Clement Ng Taken deposit...no further contact Florida/Canada Internet

I have sent many emails to Clemen regarding booking one of his properties for a 3 week stay in Kissimmee to which he has respsonded efficiently and effectively. One of the main reason i booked with him was beciase he offered me a late check out. When i sent the deposit I also received the rental agreement which sated i had to be checked out by 11am. When i emailed him to question this I recevied an aswer that he could not give it to me until closer to the time.

I responded that was not what we origianlly agreed and since that email i have heard NOTHING back.I have called on 6 occasions to his office and no answer, I have also sent 3/4 emails since requesting my deposit back but yet to no avail. This is disgraceful customer service and a business like this should not be allowed to handle peoples money.