Sykes-Alpine Access, Gillian Rafsnider Improper dismissal training for Bonton training by trainer Gillian Rafsnider Denver Colorado

I went through the pain of the hiring process for Sykes/Alpine Access and the left hand didn't know about the right hand at all. Anyways I started training for Bonton with an instructor Gillian Rafsnider. She seemed ok enough, but the training was so rushed and we started with 29 people. The days were filled with so many tech issues that I never learned anything until the last few days.

Then totally unprepared, uncomfortable, and knowing so little, we have a test that you must get 80 percent on, but you can get an answer wrong twice before it is a wrong answer, and then you can do it again if you fail. I passed, but it shows how little they care about your success.

So Monday hits and here we are at home employees(threatened to telling customers we are in the Denver call center, NOT home in any state). We are doing three days of On the Job Training. What this means is we answer calls, and have no clue what we are doing, and we have to wait in queque for our trainer to tell us what to do with a customer complaint.

After three days I had mostly one minute calls, and I had one call where 5 women all working at the same place want to order something, followed by one of them having their credit card bounced because they already used it. Happens all the time with the Bonton system. My other long call was a woman who asked for expedited shipping and not only was it late, but it never shipped. So here I am trying to figure out what to do. I ask Gillian Rafsnider what to do?

She tells me to give free shipping and fill out a reorder request. The lady wants me to email a supervisor for that request as well. At the end of the call the lady went from hating Bonton, to thinking I did all I could to help her. I get off the phone, rejoin my class in the last 15 minutes. It is 5 PM EST, we say our goodbyes. An hour later Gillian calls my personal number and butters me up with how I am, and stuff. I knew she wasn't calling for anything else but to fire me.

She tells me my call times are too long, sorry. I am under trained, ill prepared, brand new and this is the excuse?? Funny thing is that she tried to tell me it was a group decision. My team lead emails me the next day and says welcome to Sykes!!  I emailed her back and said, well if I am rehired let me know, but your trainer Gillian Rafsnider fired me for no reason at all. She wrote me back and said, oops, sorry. Disregard, I just heard about this now.

The right hand has no clue has noted, the pay is horrible, the system is terrible, and out of 23 people left I was one of the most competant. I honestly think this was personal because I asked too many questions, or who knows. One important thing was the hiring wasn't that bad, and to give somebody access to all these customers credit cards, email, address, and security codes and their idea of customer trust is threatening my job if I tell someone I am not in a Denver call center right now??