Synapse Connect ripoff- can't get human to cancel- always "system down" Salt Lake City Utah

Report: #197543
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Report: Synapse Connect - - NEWSUB Magazine Services
Category: Corrupt Companies

Synapse Connect AKA NEWSUB Magazine Services Magazine auto-reneral ripoff, very difficult to cancell subscription Stamford Louisville, Kentucky
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Synapse Connect - - NEWSUB Magazine Services
Phone: 800-3216247
Fax: 845-5666157
4 High Ridge Park
Stamford, Connecticut, 06905
U.S.A.

Submitted: 6/22/2006 2:41:14 AM
Modified: 6/22/2006 2:50:00 AM
Billie
shepherdsville, Kentucky


Like so many other people, I somehow got an offer of Free magazine subscriptions, and took the offer, planning to cancell when I received renewal notices. I never received anything other than the non-descript, plain-looking postcard in the mail. I didn't even know who it was from, had never heard of the company before, and thought about tossing it to the side, but now I'm glad I didn't. 'if you do not wish to continue, call 800-927-9351 by (this date) and you wil not receive your automatic renewal.

The phone line is an automated system, and I managed to get through to it on the 5th attempt, but it mentioned charging me a fee for cancelling early, but could refund the charges if I waited to cancell. They didn't mention how much the charges would be, or how much longer I would have to wait to cancell.

I have read on here that you can not speak into the phone and you will be put through to an operator, and you can press '0' also.

I contacted time magazine about unsubscribing, and they wrote me an email back saying I had to cancell through NewSub. They provided me with the above information, and on the website listed above, I found an email-form where you can request to cancell your subscription.
You can find it yourself if you go to the home page, and select HELP at the very bottom of the page, beside where it says synapse connect on the bottom of the page.
This will open a new window.
Click or scroll down to the 'Contact us' section.
Click on Customer service.
Now fill out the form and select 'cancell subscriptions/renewals' in the subject box.

I sent them a message asking them to cancell my subscription and gave them my subscription ID# that was on the white postacrd they sent. I still have yet to hear back from them, but I will write a comment to this when I get this settled with them.

Billie
Shepherdsville, Kentucky
U.S.A.