Complaint Review: Synovate Technoligies - Santa Ana CA
Synovate Technoligies Equipment does not work, customer service is abusive, Owner says clients don't look at reviews Santa Ana CA
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They were recommended as a cheap alternative for a home security camera and digital doorbell system for a home in Corona del Mar.
They have been nothing but a nightmare. System was installed in October 2017 and finally made to work in May 2018, but it gets better the app that was to work with the doorbell system wasn't complete until June 2018. It worked for 2 weeks and now nothing.
The owner Ricky Willis has been sending downright abusive emails, he came out once and blamed his employees for not hooking up the wires correctly, he's blamed the cell phone for not working. Basically the doorbell rings out front, but does not ring in the house. Not convenient at all. And when asked when he can fix it he stated August 1 (now grant it when he was called it was June 29). 4 weeks to wait to have a system that we paid +$5K for work is really not acceptable.
He told us to go ahead and try to find another company to come out to work on his system. He said (and I quote) "My clientele is direct referral and does not look into internet reviews for their service needs." So if you don't look at reviews, then this wont effect your decision to use this company but if you do, please be careful.
BBB shows it as a license that has been suspended. None of his bills show a license number and the website on his bill www.synovatetech.com is not a real website. The phone number on the bill is 714-884-4698 and the cell # is 714-365-4144
This report was posted on Ripoff Report on 07/03/2018 08:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/synovate-technoligies/santa-ana-ca-92705/synovate-technoligies-equipment-does-not-work-customer-service-is-abusive-owner-says-cl-1450090. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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