SysTweak i ordered their "clean up" for my computer: they charged 40$. Not only did they take my money without delivering, the Internet

I kept getting warnings on my computer that it was imperitive I cleaned up my computer because there were hundreds of issues that needed my imediate attention. I finally gave in because I did not want my computer to crash as they claim. 

On Sunday, May 11, 2014 I ordered the program for 39.95$. Their claim is that it takes about two hours to complete the processs. I receieved a reference number, 59151767 

After a few hours, I received another e-mail claiming that the money was not debited from my account. That was a blantent lie. I soon found out from my bank that they did withdraw the money. Now, they withdrew my money and did not provide the service. I called their customer service department and demanded ny money. The gentleman I spoke to did try to help me with my computer; however, I still want my refund have yet to receive it. I sent a simple form as instructed on-line, and I do not have a response.

I want my money back and that is the bottom line.