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Report: #1175259

Complaint Review: T D Ameritrade - Omaha Nebraska

  • Submitted:
  • Updated:
  • Reported By: ANONYMOUS — JACKSONVILLE Florida
  • Author Not Confirmed What's this?
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  • T D Ameritrade P.O. BOX 2209 Omaha, Nebraska USA

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 In early 2014 i elected to purchse a block of stock shares  thru TD Ameritrade. Being a long time customer even back to the days when it was TD Waterhouse, i've never had any issues that weren't easily resolvable and the company was worthy of my trust. However, it's evident thru recent dealings with the company that things have changed and not for the better on the consumer end. As i was saying, earlier in 2014 as i was executing the buy order, thinking that i was still within normal trade business hours ((9:30am-4:00 pm est)close to 4p, i executed the order. I elected not to select the dropdown box to execute after normal hours trading. Immediately after hitting the submit button, not seeing any confirmation that trade went thru i opened my email to see if a confirmation went to my email. There was no confirmation in the email. This did not overly concern me because it was a stock that i hadn't thoroughly researched so if it didn't execute it would give me a lilttle more time to study.

I realized that i had attempted to execute trade a few minutes past 4p.

However, the next morning as i was watching stock news (cnbc) i saw that the stock was dropping precipitously  fast(now this concerned me). i went to my TD Ameritrade acct and saw that a buy trade was executed. I was dumbfounded to find out that the trade executed without my knowledge. I immedialtely executed and sell order and began to inverstigate. Upon speaking with a TD Ameritrade representative, he stated that even though a customer selects during Normal Business Hours for electronic trade and it's after normal business hours TD Ameritrade will automatically execute the trade the next business day. I was flabberghasted to find this out. So, theres a dropdown box to select Normal Business hours and After Business Hours, and the latter means nothing? IF i'm thinking i'm within business hours and actually i'm not TD Ameritrade takes away consumers right to change their mind and automatically executes a trade. Upon speaking with a another TD Ameritrade rep (who supposedly investigates customer complaints) he wrote me a letter saying that trade showed as though i executed it. I wrote a letter to the SEC and female SEC investigator only referred me to FINRA. Upon seeing the fess to file a case with FINRA were so high, i concluded that it wasn't worth it. This is just another tale of the collusion and greed of Wallstreet to fleece the little guy.

This report was posted on Ripoff Report on 09/08/2014 11:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/t-d-ameritrade/omaha-nebraska-68154/t-d-ameritrade-td-ameritrade-no-longer-trust-worthy-omaha-nebraska-1175259. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 Consumer Comment

FYI

AUTHOR: Robert - ()

POSTED: Wednesday, September 10, 2014

 Just as an FYI I am on NEITHER side,  all I am doing is pointing out how your thoughts may not be exactly correct.

Since i have been investing I have made more money than I have lost and i can accept a lost, what i don't accept is full and clear disclosure of the rules as they pertain to the transaction.

- Really?  Well there is one more reason why you would loose any claims.  Because the standard accepted thought is that the more you do something(in this case buy/sell stock) the more difficult it would be for you to convince a judge/arbitrator that you didn't know the process.   That is your creditibility with the "I didn't know" may have worked had this been your first trade, but if it was your 1000th well... 

Not to mention but if they could show even one other instance where you executed an order after business hours and it was processed the next business day and you didn't complain...all your creditibility is lost.  But then again on the flip side if they can't find a single instance in your case...well you may have gained some.

Had the stock appreciated in value i still would've inquired as to why i didn't receive an immediate confirmation of execution.

- You may had inquired, but you would not be looking at filing a FINRA violation, nor have written this RipOff Report, and that is the point.  Think of it like a Baseball game.  If one team doesn't agree with the call they can play the game under protest to be decided later..but if they end up winning the game well the "protest" just seems to go away.  Not saying there is anything wrong with that..you just need to be real with yourself here.

Case in point, recently on the news a adept day trader with financial degree explored and found out how brokerage houses route big blocks of trades  (in milliseconds) ahead of other traders to get better pricing
for the big blocks(this is akin to you being on highway in your car and faster car cutting you off to beat you to your destination).

- Interesting if true...but what does that have to do with THIS RipOff report?

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#2 Author of original report

you are not 100 % right.

AUTHOR: ANONYMOUS - ()

POSTED: Tuesday, September 09, 2014

 

You are not 100% right on your points. Since i have been investing I have made more money than I have lost and i can accept a lost, what i don't accept is full and clear disclosure of the rules as they pertain to the transaction. Had the stock appreciated in value i still would've inquired as to why i didn't receive an immediate confirmation of execution. So just because you offered a rebbutal, don't think that your reply is 100% valid because their are many tidbits and secrets that brokerage houses and brokers keep from generally public. Case in point, recently on the news a adept day trader with financial degree explored and found out how brokerage houses route big blocks of trades  (in milliseconds) ahead of other traders to get better pricing for the big blocks(this is akin to you being on highway in your car and faster car cutting you off to beat you to your destination). Oh, and by the way a large class action might come out of this, So which side are you on? 

 

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#1 Consumer Comment

It is a good thing you didn't pursue the FINRA claim

AUTHOR: Robert - ()

POSTED: Tuesday, September 09, 2014

Because if you had pursued it you would have lost even more money because you are not correct.

When you got your account and each time you submit a trade you also are stating you agree to their terms.  These terms include when they will execute your order.  

For some reason you have the (il)logical idea that if you select "during normal business hours" that if you do it outside of the normal business hours the order just vanishes into thin air.  That is NOT how it works.

The fact is that MANY people will schedule trades for other times.  You may not be aware of this but there is an entire population on the other Coast of the United States in the Pacific Time Zone.  Many "traders" don't really want to get up at 6AM in order to logon, and get set up to execute a buy(or sell) order as soon as the market opens.  Yes, this means that some will even set it up the afternoon before.

Now, had TD just ignored your request since it was "after hours" that would have been a FINRA violation.  Had they executed your trade in "after hours" when you said normal hours, that would have been a FINRA violation. But they did EXACTLY what you asked them to do.  Oh and as for "after hours", just like people schedule transactions to be processed during normal hours, there are some that do exactly the same thing to execute them in "after hours".  So yes it is a very valid function.

Let me give you a comparison on part of this.  Say you go to a bank and deposit a check in the ATM after they close.  Does your deposit just magically disapear?  NO...it gets processed the next business day.   Now of course you are probably chomping at the bit screaming.."but..but..but..there is no after hours banking".  Well that is not exactly correct, there are banks that are open after "regular" hours such as on a weekend.  Where if you deposit it at that point it will still get posted the next business day even though they are open for business, the only difference is that they don't offer to post your transactions "after hours".  But since your issue isn't with after hours trading but trading during regular hours the "after hours" is really a non issue.

Oh and a couple final points.  Had your stock gone up, I can guarantee you that you would not be here complaining.  The ONLY reason you are complaining is because of your lack of responsibility caused you to loose money, and you are trying to come up with any lame excuse as to why you are not at fault.

Yes when you openly admit you failed to fully research the stock before you put the order in to buy...YOU not anyone else is at fault for any money you have lost.  Where as some advise for you, that is not really a good long term plan.

 

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