T- Mobile Rebate Center Tmobile YOU WON'T GET A REFUND FROM T-MOBILE...But you will be put on hold forever. El Paso, Texas

I have been trying to collect rebates owed me from two phone purchases since May 2011.
Should have recieved 50.00 each but as of yet nothing.  I recieved a letter stating that the phone I have been using was not in their system, so I called them on that phone.  After contacting the Call Center I was told they would send the rebate checks, that was in June. No checks.  So I called again the end of July and was told my phones were not eligable because of a late payment......Oh come on, if you are going to scam people come up with a better excuse than that.  I asked to speak to a supervisor and after 15min on hold gave up.  You can keep your $100.  You have lost a customer for life and remember T-Mobile, a unhappy customer says more about your company than 100 happy ones.  "T-Mobile?  Let me tell you about T-Mobile."