Complaint Review: Tahoe Mountain Lodging
Tahoe Mountain Lodging Deceptive Charging & False Advertising-Placed in room with no view as shown on website & overcharged Truckee California
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Further, I started by taking my complaint to Elizabeth Crellin, the reservations manager whom became argumentative and frankly very rude. She stated that "we do not give out the daily rate unless asked". And also stated that "most guests do not ask what the daily rate is". We told her that not providing a full summary of charges and daily rates for each day is deceptive billing.
Elizabeth Crellin listened to the recording of my full 30 minute call when I originally reserved my rental at Old Greenwood and admitted I had only been told the rates would increase during the week of July 4th.
Since requesting my folio, and discovering I am being charged $699-$799 for the current week, and not $399 per night, which is what I was charged the first few days of my stay, I mentioned to Herc I would like to go ahead and leave with a refund for the last few days before the high weekend rates begin. The daily rates were not fully transparent and I would have never booked through end of week knowing I was being charged $800 rate at the end of my lengthy stay plus Tahoe Mountain Club fees. I was informed by Elizabeth Crellin, the reservations manager to contact Herc Heinle, whom I have now discovered was the former maintenance manager to resolve this issue. Clearly he was not the correct contact and I have now wasted 4 additional days trying to resolve my issue. I asked the front desk whom I should contact and not a single employee onsite knew the answer.
This report was posted on Ripoff Report on 07/12/2017 08:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tahoe-mountain-lodging/truckee-california-96161/tahoe-mountain-lodging-deceptive-charging-false-advertising-placed-in-room-with-no-view-1385116. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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