Report: #1449467

Complaint Review: Talk More Wireless - Nashville Tennessee

  • Submitted:
  • Updated:
  • Reported By: Cynthia — Nashville Tennessee United States
  • Talk More Wireless 1801 Jefferson St Nashville, Tennessee United States

Talk More Wireless Metro PCS They charged me for a phone that should have been free. They stated they refunded my money to my account and they never issued a refund. Nashville Tennessee

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I purchased a phone that was on a promotional offer to be free. I purchased some other items but was only supplied with a credit card receipt I did receive a itemized receipt. When I got home I contacted Metro PCS to see why I was charged so much and I was told by Metro PCS to return to the store I made the purchase at as I was not suppose to have been charged as the phone I chose was to be free. When I returned to the store there was a different representative there I explained the situation he never asked for any information he immediately contacted his manager (D Sanders) explained the situation as he stated he is not authorized to issue a refund only the manager. When he called D Sanders she stated I need to go to the store I purchased the phone I informed that I purchased the phone at this location D Sanders replied there was nothing she could do for me.

I called Metro PCS customer service while standing in the store and D Sanders called requesting to speak to me she told me I knew I was charged for the phone and she was not giving me my money back and this is what she can do for me. I interrupted her informed her I did not receive a itemized receipt only a credit card, I also informed her I should not have been charged for the phone as the sign in the store clearly says if a line is added (which is what I did) the phone is free. I informed D Sanders if she is not refunding my money there is nothing else we need to talk about and I disconnected the line. Metro PCS was able to get in contact with Talk More Wireless whom called me apologized and stated there was a incorrect code that was put in and for me to return to the store to get my refund. I returned to the store the next day to get my refund D Sanders was very rude she requested my debit card provided me with a receipt and I left.

On June 26 I see the refund was not posted. I contacted Metro PCS they informed me as a courtesy the issued me a $60 and referred me to Talk More Wireless to get my refund. I then contact Talk More Wireless who stated my refund was issued and it takes 3-5 business days. Today is the 5th business day and I still do not have my refund. Talk More Wireless has not responded and I spoke with D Sanders whom stated she processed my refund and my information was passed to McKinzey for follow but I haven’t heard from no one.

This report was posted on Ripoff Report on 06/28/2018 02:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/talk-more-wireless/nashville-tennessee-37208/talk-more-wireless-metro-pcs-they-charged-me-for-a-phone-that-should-have-been-free-they-1449467. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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