Complaint Review: Tampa Alamo Car Rental - Tampa Florida
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- Author Not Confirmed
- Tampa Alamo Car Rental 4030 George J Bean Pkwy Tampa, Florida USA
- Phone: 888-826-6893
- Web:
- Category: Auto Rentals
Tampa Alamo Car Rental Tampa International Airport False charges of auto damages Tampa Florida
*Consumer Comment: Some Questions
*UPDATE Employee: Alamo Customer Care
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I rented a vehicle from Alamo Tampa international Airport on Saturday, September 21,2013 and returned it on Tuesday, September 24, 2013. When I rented the vehicle there was no inspection but upon my return , the representative walked around the car and told me that there was damage to the front passenger bumper. I and my wife looked and did not see any damage but she wrote on the form that it was damaged and sent us to their service desk to report to their damage unit. My wife continued to discuss with the rep and I took a picture of the vehicle. i have seen others have filed similar complaints due to these and/or similar circumstances. We should not be penalized if the car was not identified as damaged. we immediately contacted the damage unit and we're informed that the report would not be in for a day or so. I will continue to follow up.
This report was posted on Ripoff Report on 09/24/2013 12:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tampa-alamo-car-rental/tampa-florida/tampa-alamo-car-rental-tampa-international-airport-false-charges-of-auto-damages-tampa-fl-1086965. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Some Questions
AUTHOR: Jim - ()
SUBMITTED: Tuesday, September 24, 2013
Who rented this car? Who signed the contract? Who was on the hook for the contracted amount? The answer to all those questions is obviously YOU. In that contract you noticed YOU were on the hook for any damage, right? Then incredibly, you come here and say "They" didn't inspect the car prior to you driving it away!
Since YOU are the person on the hook, do you kinda think, maybe, perhaps YOU should have inspected it PRIOR to signing the contract so that YOU could point out to them PRE-EXISTING DAMAGE? With your incredible lack of very elementary business sense, perhaps you should sign over all your rights as a human to somebody else so that you are no longer a threat to your financial health.
#1 UPDATE Employee
Alamo Customer Care
AUTHOR: Alamo Rent A Car - ()
SUBMITTED: Tuesday, September 24, 2013
Roland,
Thank you for bringing this to our attention. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at Care@Alamo.com with complete details, including the exact rental location, your contact information, rental agreement number and any further information regarding this incident.
When emailing, please list Reference Number 130924-002777 in the subject line. We look forward to hearing from you.
Sincerely,
Mitch
Social Media Coordinator
Alamo
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