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Report: #1440830

Complaint Review: TAP Portugal - Other

  • Submitted:
  • Updated:
  • Reported By: James — WALNUT United States
  • Author Confirmed What's this?
  • Why?
  • TAP Portugal Other Portugal

TAP Portugal Ticket Confirmation is not a confirmation - Required repurchasing the same ticket at 5x the price

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TAP Portugal provided me with 2 email confirmations of my purchase. A month later when I get to the airport they claims they have no record of my ticket and that my email confirmations from no-reply@flytap.com including booking numbers are invalid. I had to buy the same ticket at 5 times the price - and I also lost another $200 on my connection. Furthermore, I had to stay overnight at the connecting airport due to their error.

I tried to check in online and their checkin wasn't working for a full 24h before the flight took place - I also called support and sat on hold for 30m. Then when the flight was only 30m away from take-off, I was forced to purchase the same ticket at 5x the price at the airport. All in-person representatives were unhelpful, claimed there were no supervisors to talk to, and that all of this was due to my errors. I would qualify this as a scam - or at the very least extreme incompetence. To this day, support will not reply to me. 

This report was posted on Ripoff Report on 04/30/2018 03:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tap-portugal/other/tap-portugal-ticket-confirmation-is-not-a-confirmation-required-repurchasing-the-same-1440830. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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