Report: #813093

Complaint Review: target, paypal

  • Submitted: Thu, December 22, 2011
  • Updated: Mon, January 02, 2012
  • Reported By: dragoness75 — hampton Virginia United States of America
  • target, paypal
    United States of America

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hi, i'd like to report to all of you how Target dept. stores are targeting those of us who are trying to avoid the id theft scenario... we use paypal for 1 reason, to keep who has access to  our financial information limited, RIGHT! if you purchase an item online utilizing your paypal, you expect to be protected from the fraudulent and the scamming, correct?  well,sorry but it is absolutely not the case, here is one example ...

i purchased a rock n roll mickey from only to find out that i did not need this anymore for the gift it had already been purchased. so i take the mickey AND my packing slip to target [ becouse the return policy on the slip says it can be returned to store]  they try to give me a gift card!!!! ummm the $$$ came from my bank!!!! just becouse i used paypal to protect my identity should have no bearing on the form of return whatsoever!!!!!  target insists it is the only option,  hmmm they got paid in $$$$  why can't I???  this is their attempt at theft from consumers!!!  forcing you to buy from them, keeping the $ you paid in THEIR hands. this is unethical and breaches many federal statutes concerning consumer rights! how do they get away with this???  here is how

after speaking to representative david and being told repeatedly that 'it is their policy. and system will not allow a refund!' i called  [ paypal  ]

spoke with jay at 6;13 est on dec 22 2011, a dispute rep. and was told that they would file a ;note; about this... that paypal treats target same as any other organization they allow to utilize their services.  that if the item is not damaged or never got delivered i was pretty much out of luck. they show no interntion of trying to contact target or of resolving this continual assault on us by target, so my interpretation  of paypals standing is that they do not care as long a scompany pays its dues!!!!  i hope we all take care before utilizing PAYPAL or TARGET in the future!!  i know I will!!

lets get together and ban them , see how long they can stay afloat before better companies take over who put policies in place to protect and who stand behind their promises of customer satisfaction!!!!  thank you

This report was posted on Ripoff Report on 12/22/2011 06:15 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Return Policy is CLEAR.

AUTHOR: Robert - (USA)

Their return policy seems pretty clear to me:

Store refunds will be issued in the same form of payment originally used for purchase:
Credit Card Purchases: refund will be credited to the original credit card.

Target GiftCard Purchases: refund will be issued in the form of a Target GiftCard.

Gift Recipients: refund will be issued in the form of a Target GiftCard (in-store returns) or eGiftCard (online returns).

Check Purchases: refund will be issued in the form of a Target GiftCard up to 10 days after original purchase or as cash back.

PayPal Purchases: return items to a Target store or and your refund will be issued in the form of a Target GiftCard.

Tax: The appropriate tax amount by item will be included with your refund.

Discounts and Promotions: The refunded value for each item returned will be reduced to reflect the value of any free gift or discount.

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#2 Consumer Comment

Same thing happened to me

AUTHOR: rosaliet - (United States of America)

I had exactly the same thing happen to me. I used paypal to purchase a Christmas gift and decided that I wanted to get something else, so I attempted to return it and was told that their policy only allowed for them to give me a gift card rather than crediting my paypal account. I have two problems with this besides the ethical part of their policy. I will have trouble paying my credit card bill since I only had so much alloted for gifts and I almost never buy at Target because of their high prices, so a gift card does me no good. I looked at their return policy and unless you go down through several layers, you find nothing about paypal. Furthermore, why would you even think to look, when every other reputable store that I'be ever delt with would simply given you a credit.

I have already filed my own report here and also one with my state's attorney general.

I certainly won't be shopping at Target any further or use Paypal for purchases.

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#3 Consumer Suggestion

Here you go, "Dragoness"...


" this is their attempt at theft from consumers!!!"

Dang, you're right...probably illegal.

"..this is unethical and breaches many federal statutes concerning consumer rights! how do they get away with this??? "

You're probably right again, but please point me to the statutes being violated and don't forget to report this to the FTC and your state's attorney general.

So far, I'm not planning, any time soon, to stop dealing with Target...your ROR is a bunch of ranting and B.S.

"..forcing you to buy from them,.."

Wow, now you can also report coercion to all the government agencies you can think of...good luck, let us know how this works out.

You DO KNOW that retaillers set their OWN return policies and if you don't like them move on.  YOU, much as you'd like, can't dictate the terms to them.  That's a real shocker, isn't it?

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#4 Consumer Suggestion

This is your problem...

AUTHOR: Robert - (USA)

In the United States, Pay Pal is NOT a bank or a credit card company-it is a money transfer service, nothing more.

When purchasing at retail stores, I suggest you use cash or a real credit card.  This way, when you return an item, you will receive CASH (or a check if the amount is over a certain amount) or a credit to the credit card that was used to make the purchase.

Pay Pal does NOT afford you the protections that you have with a REAL credit card.   I own 2 small businesses and I don't have a Pay Pal account and I will NOT accept Pay Pal as payment.

The choice is yours.
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#5 UPDATE EX-employee responds

Target, is about making money - make a profit.

AUTHOR: MLS582 - (United States of America)

Target, is about making money - any way they can. If their smart, or unethical, they did. Therefore not always as good as, some others stores, because:

If you work there:

1.) Watch what life is like, being a stocker, put more to the shelves - duress. To compete with yourself, or others - to be done in less time, duress. Therefore get paid less, under duress. Also, less people to do the sales floor, let the stockers explain. Less stockers to put it on the shelves, to be diabolical about it all, set time to complete, then call it goal time, as if its just a good attempt, then insult for how long it takes. Expect stockers to explain to customer's about their questions, where everything is, then complain their too slow, for talking about where, or explain where it is with them.

2.) Soon, watch them expect more, for less, with less time to do it.

3.) Watch them complain - "its the stocker's fault", yet not the problem when their planing, or how possible, it can be, or can not be.

4.) Benefits - They frown on vacations as a stocker, If you have benefits, it soon will be gone, Health Care, and other important things. Because they found a loophole, to bypass some health and safety laws, that cost them money.

5.) Clock in and out - To the second.

If you buy there, on the internet, or in a store - expect less return options.

1.) 90 day returns - will soon be 45 days, or less.

2.) No receipt, no return

3.) Gift cards for internet returns.

4.) Its about making money, or no business, if its greed who knows - they expect less return options, its about gaining money. Its buy it and not return it, yet its possible.

5.) They assume their so popular, they can lie, be rude - abusive. Because, to some the policies change, no longer allowed for return, known, or unknown about it. Being good or bad to you, workers come and go. People come back, because they just buy, and come back, or never come back.
6.) If you work there, expect less rights, than a customer that does not work there. Shop somewhere else, if you prefer. If you shop there, you get 10% plus the potential for insults, for asking questions, or not getting help, or made to leave.

7 If your surprised, by what happened, watch the name calling, some get, you now receive a status, of something or other - as a customer, or worker. "Your a complainer", "Your a whinner", "Your a spoiled brat", "Your a bad worker (for being human, and knowing what they did)."
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#6 Consumer Comment


AUTHOR: Brian - (United States of America)

There's two federal statutes that Target breached, the "Target didn't do what I wanted and make an exception for me" statute and the "Target didn't bend over and kiss my self-important butt" statute. LOL!
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#7 Consumer Comment


AUTHOR: coast - (USA)

You agreed to Target's policies at the time of purchase.

"breaches many federal statutes concerning consumer rights"

What federal statutes would that be?
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