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Report: #1193835

Complaint Review: Taurus International - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Tim McC — Keller Texas
  • Author Not Confirmed What's this?
  • Why?
  • Taurus International Nationwide USA

Taurus International Taurus ArmsTaurus USA Service Repair is extremely untimely Nationwide

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I purchased a new Taurus PT24/7 G2 45 cal. pistol  a couple of weeks ago.  I fired it on the range the next day, and experienced several "double-fires". I immediately mailed it to Taurus for repair. It arrived one week ago today, so I decided to call and get the status. After waiting a LONG LONG time in queue, I finally got to a live body on the other end. She told me they received the gun and it is in repair - which is expected to take FOUR TO SIX WEEKS!!!!!

Are you kidding me? 4-6 weeks for what is likely a 15 minute warranty repair on a brand new weapon??? This is completely unacceptable! Let me see now...

1) Taurus sends a product into the market with a VERY DANGEROUS defect

2) I spend nearly $700 dollars to buy it, and it double fires about 8 times in 100 rounds (which says to me it likely double-fired during quality test and was "blown off".

3) I have to spend $21 more to ship the gun to Taurus,  and they tell me I should expect it to take 4-6 weeks to repair and return it to me?

Had I known it would take 4-6 weeks, I would have taken it to a local gunsmith to have it repaired, which likely would have cost me little if any more than the shipping charge and I'd get it back the next day. What a joke!!!! I am going out to buy 3 guns today for Christmas presents, and I guarantee Taurus' logo will not be on a single one! I was warned by friends not to buy a Taurus, but I didn't listen!!! I guess this whole thing is my fault!!!

 

This report was posted on Ripoff Report on 12/08/2014 09:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/taurus-international/nationwide/taurus-international-taurus-armstaurus-usa-service-repair-is-extremely-untimely-nationwid-1193835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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