Complaint Review: Tax Lien Tutor
Tax Lien Tutor, SKW Central Scam. Incomplete Program... Missing Essential Pieces to Be Successful. Sham. Internet
*Consumer Comment: What They Don't Tell You in the Seminar....
*Consumer Comment: Apology Accepted .... Thanks, Sean
*Consumer Comment: Tax Lien Tutor .... Sean Keegan Walker
*UPDATE Employee: Company Response
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I attended a seminar like everyone else who's purchased this program. I've been investing in real estate off and on have a friend who's done well with tax liens and thought I too would take my shot at it. My gut on the other hand told me not to move forward with the Tax Lien Tutor. Mainly because it sounded too good to be true.
Sure enough it was. For $1,500 you get a few CD's that can be consumed in a few short hours but don't even begin to give you the needed tools to start your search to be successful. The biggest flaw was that they tell you to do your own due diligence and research a property thoroughly before moving forward.
Most of the tax lien information was for parcel numbers or legal descriptions. How do you find a properties address so you can properly do your research with only legal descriptions. So I called in to their office only to be told that I had to call the county assessor to get that information and that they assessor's office would gladly give me that information.
I then asked... What if I don't know what kind of property it is from the legal description or if I had more than one property that I wanted to do my research on. How does one go about finding which property they want to do research on to begin with. I could very easily be on the phone all day long with the county assessor just getting one address after another.
It didn't seem like it was a very effective way to go about doing investing. I was reassured from Tax Lien Tutor's customer service that it was the only to do it and it was easy. I simply decided right there that I didn't want to keep the product and since I was in my 3 day window for a full and complete refund that I would contact their office for refund.
On March 13, 2012 I spoke with Jarrett regarding a refund. He gave me all the necessary information, including a return authorization code as well as shipping instructions. He told me that we could expect the refund within 7-10 business days of their receiving the returned product in the mail.
Naturally, I sent it back with a delivery confirmation. According to the delivery confirmation code, they received the product on March 16, 2012. That meant that by March 30, I should have our refund in my bank account. March 30 came and there was no refund. I called the company on March 30 and spoke with Kim. She said that my name wasn't even on the "refund list." As far as she could tell, I must have "slipped through the cracks." Nice.
She said she would send my information to the billing department and ask them to expedite my refund since it had been the full 10 days since they received the product back in the mail. She also asked if I would like a call from the billing department. I answered "yes." Guess what? No one ever called me.
I called the company again on April 2 after there was still no refund in my account. Again I spoke with Kim. This time I was told that, according to them, it was only the 7th business day. OK, trying to change the story on me to buy some more time. For what?
Also, they picked up the package on March 19. From March 19 to April 2 is 15 calendar days, and 11 business days. Clearly their counting skills are lacking. I was frustrated with the lack of answers and trust and told them that I would be writing a review on RipOffReport.com and file a complaint with the BBB.
I then received a direct call to my cell from their manager, Derek. Derek was not any more helpful than Kim. Derek even threatened to slow down the refund process even more. He could not give specifics on how long it takes to process a claim, nor what the "processing" process consisted of. As the conversation continued, it came about that our claim wasn't even processed yet.
First I was told that I wasn't on the refund list and that I had slipped through the cracks. Now I was being told that my claim wasn't even processed but still within their window to not have processed it yet because it was only the 7th business day.
For a new and upcoming company, this is certainly not a way to win fans. Not to mention the questionable way they go about soliciting for testimonials by offering a full refund of their student's tuition. Last time I checked it was illegal to pay someone for their testimonial.
This report was posted on Ripoff Report on 04/02/2012 02:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tax-lien-tutor/internet/tax-lien-tutor-skw-central-scamnbsp-incomplete-program-missing-essential-pieces-to-862785. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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