Report: #425845

Complaint Review: TaxAct.com - Internet

EDitorial Comments

WARNING!
Do not buy masks
from unknown
unreliable websites!

Coronavirus Covid-19
order masks now??

Political Signs Must Go!

EDitorial Comment
ED Magedson – Founder
Ripoff Report

Flood Damaged Vehicles
Unscrupulous Auto Dealers

How to identify hurricane
damaged trucks, cars RV's
motor cycles boats:
Ripoff Report Investigates

HELPFUL RESOURCES
Covid-19 coronavirus

Identifying coronavirus
Covid-19 rip-off scams

Featured Ripoff Reports

View More Recent
Featured Reports

Past Featured Reports

Don’t let them
Get away with it!

Make sure they make
the Ripoff Report!

EDitorial Comments

Wichita Kansas Attorney
Brad Pistotnik Indicted

Cyber Attacks & Content
removal scheme against
Ripoff Report

Ripoff Report Investigates

Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions

Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report

Ripoff Report Investigates!

Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! Don’t click on those slick Ads!

Phony Ad using Ellen DeGeneres
& hundreds of other A-list Stars...

Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years

WHAT IS YOUR STORY?
ARE YOU A VICTIM?
FORMER EMPLOYEE?

WE WANT TO HEAR IT!
Contact Our Team Now!
CLICK HERE

What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created.

Better Business Bureau
What Consumers need to know

20/20 exposes the real BBB

In The Media

See more videos

We Need Your Help!

Learn More Here

Ripoff Report is Xcentric Ventures

Submitted: Wed, February 18, 2009
Updated: Wed, February 03, 2010
Reported By: — Wahpeton North Dakota

Author Confirmed

Why?

TaxAct.com TaxAct.com Internet U.S.A.

Phone:
Web:
Category: Bait-and-Switch

TaxAct.com Bait and Switch Internet

*Consumer Comment: $15.95 Bank Charge to Deduct a $9.95 payment ???

*UPDATE Employee: TaxACT Pricing

*UPDATE Employee: Free version is free

*Consumer Suggestion: could have done it free

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

Show customers why they should trust your business over your competitors...

Add Rebuttal to this Report

File New Report

← Is this
Ripoff Report
About you?
Click here now..

Went to do taxes on line and used TaxAct. It said TaxAct for free.
for everyone- no restriction.

File Taxes Free. Free to Prepare. Free to Print. Free E file.

Well I did the taxes, and when finished, it said I had to pay by credit card $9.95 ! If they took it out of the taxes it woud be an Additional charge of $15.95 ! Now $9.95 is not much, and I did pay it. This is really bad when they say it is totally free! That is truely a rip off!

I thought this false advertising was against the law. Guess you just cann't win anymore!

Sunshine
Wahpeton, North Dakota
U.S.A.

This report was posted on Ripoff Report on 02/18/2009 07:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/taxactcom/internet/taxactcom-bait-and-switch-internet-425845. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on TaxAct.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal

Respond to this report!

Also a victim?

Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:

0Author

4Consumer

0Employee/Owner

#4 Consumer Comment

$15.95 Bank Charge to Deduct a $9.95 payment ???

AUTHOR: small45 - (USA)

SUBMITTED: Wednesday, February 03, 2010

POSTED: Wednesday, February 03, 2010

I've used taxact.com for 2 years and have no complaints, but the fact that the bank you contracted to do business for you charges $15.95 to deduct $9.95 from refunds to pay $9.95 to taxact.com is taxact's fault. If they want their customers to be unhappy, that will do it. How about contracting with a bank that doesn't charge anything for this service, or one that will charge $1.00? Why does taxact act as if what their bank does is not their fault? It's their bank, and it's their fault that it's their bank.

Respond to this report!

#3 UPDATE Employee

TaxACT Pricing

AUTHOR: Greg hollingsworth - (U.S.A.)

SUBMITTED: Monday, February 01, 2010

POSTED: Monday, February 01, 2010

Sunshine,

First off, I want to apologize for the initial response to your report, I have no way of verifying that it was post by an employee at TaxACT, but I would hope that it wasn't.

Second, I can personally guarantee that the TaxACT Free Federal edition is in fact completely free. Anyone, regardless of age or income, can prepare, print and e-file their federal return with the TaxACT Free Federal edition at no cost.

Third, if you were charged $9.95 it indicates that at some point during the preparation of your return you upgraded to the Deluxe version of our product (which is $9.95). There are many points in the return where this could have happened (import of information from a tax return prepared with TaxACT last year, the life events section of the preparation, etc...).

Lastly, the $15.95 charge to have the preparation fees deducted from your refund is not charged by TaxACT, it is charge by Republic Bank, a third party that we (and many other tax preparation companies) contract with to provide this service.

If you have any further questions please let me know.

Greg Hollingsworth

TaxACT

gregh@taxact.com

Respond to this report!

#2 UPDATE Employee

Free version is free

AUTHOR: BravoGolfSierra - (United States of America)

SUBMITTED: Saturday, January 30, 2010

POSTED: Saturday, January 30, 2010

The free version is completely free, I you choose to upgrade to a version that is not free it is nobody's fault but their own. You need to take responsibility for your own actions. Even if you upgraded on accident you need to pony up, its not the company's fault for your mistake.

Respond to this report!

#1 Consumer Suggestion