Taxact Taxact.com deceptive - website does not inform they cannot efile State Taxes until AFTER paying/printing Cedar Rapids Iowa

Unfortunately I had the same experience as the others - I was doing my state taxes and I did not appear to be informated that I could not efile my state taxes until the final page of printing them out.  I was dumbfounded to see I had to sign a copy and phsically mail them into the Nebraska Dept of Revenue, what is this the 1990s? 

I then completed the FREE efilig though the Nebraska Depart of Revenue's website which took about 20 additional minutes.  I then contacted TAXACT.com's customer service to ask for a refund, since I paid $16 to print my state taxes which I would never had bothered entering and printing if they advised me that I would have to mail in my state return. 

I received an email response two hours later -

It appears that your federal and/or state returns have been printed and/or viewed in a printable PDF format. Since this is the case, we will be unable to issue a refund for the charge(s) you are requesting. At the time you created your return, you were asked to consent to our license agreement which did state:

"If the billing steps were completed when e-filing the return online or calling in to our support center and the return was rejected by the IRS and cannot be re-filed, it is the user's responsibility to contact TaxACT's Customer Service Department within 30 days of the original billing date to request a full refund of the fees paid. If a return was printed, there would be no refund issued."

For your convenience, we have included a link to our Satisfaction Guarantee which is posted on our website:

http://www.taxact.com/company/satisfaction-guarantee.asp?t=6

Thank you for using TaxACT. Please let us know if you have any further questions.

Nick C

TaxACT Customer Support 

404

Absolutely no help.  Their website is constantly nagging to upgrade for advanced/deluxe features, it's like navigating a mine field.

Once you enter your credit card and print you're basically screwed according to their Satisfaction Guarantee.  This kind of businss practice is deplorable.



Paul - Omaha, NE