Report: #564452

Complaint Review: Taxbrain, Metabank, Tax Brain

  • Submitted: Thu, February 04, 2010
  • Updated: Thu, February 04, 2010
  • Reported By: lynn — burgettstown Pennsylvania United States of America
  • Taxbrain, Metabank, Tax Brain

    United States of America

Taxbrain, Metabank, Tax Brain tax refund scam Internet

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I filed my taxes with taxbrain on 1/15/10.  They emailed me that it was approved by the IRS and I would receive my refund on 1/29/10 by direct deposit.  Some genius at taxbrain incorrectly coded the routing numbers and my refund went to Republic bank.  After numerous emails and frustrating telephone calls, I heard from someone in customer service telling me that they were "generously" refunding my fees and offering me free tax services for next year.  Like I would ever use them again.  I asked what they were going to do about refunding my overdraft charges and all of the expenses I have incurred because of their "mistake".  They told me that they were sorry.  I am livid.  This company should be made to pay for all of the inconviences they have cost not just me, but the thousands of others who actually thought they were a reputable company.  I have called management at Taxbrain, who will not return either calls or emails.  This is FRAUD. 

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