Taxnet Financial, Inc. tax advance.com No Response Chicago, IL Nationwide

I applied for a "RAL" with Taxnet Financial mid-December. I then received an automated email from them indicating that I was denied for the Refund Anticipation loan for potentially 1 of a varied of reason listed; however, my situation did not apply to any of the reasons listed. They do not consider credit, and I have also called the offset program to be certain that this was not the reasoning for the adverse decision on my RAL. I owe nothing to the IRS at this time, and more than qualify for EIC, which I will be getting around 5,100 as I normally do. I have emailed the company and called and I have not received a response. THe customer service number advises to call back during normal business hours, but I was calling within normal business hours. When I enter my social on their automated system, it indicates they no information on my social.. I am starting to become highly frustrated and yet concerned. I need to know what has happend to the sensitive information I provided, and I need to know why I am being ignored despite many attempt of contacting this busienss.