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Report: #1417502

Complaint Review: TaxPros.com - Pleasanton California

  • Submitted:
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  • Reported By: david — dartmouth other United States
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  • TaxPros.com 4695 Chabot Dr. Ste 220 Pleasanton, California United States

TaxPros.com store.taxprosdeal.com/ I paid online via PayPal for a 2017 copy of Turbotax Deluxe 2017. All I got was an html file showing a picture of TTDeluxe 2017. Since they publish NO PHONE NUMBER (1st warning I missed) I sent in numerous emails and finally got a useless response after filing a PayPal potential fraud claim. They start by saying they replied check your junk mail. I told them I don't have or USE a junk mail and review everything. I told them I used two separate computers and two different browsers on each computer and STILL GET nothing but a picture. After the PayPal inquiry they closed my ACCOUNT. After complaints they closed my account and no refund after almost a WEEK of trying. Pleasanton California

*Consumer Comment: Turbo Tax Deluxe Seems OK

*Consumer Comment: Exactly the same happened to me!

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TaxPros . com store . taxprosdeal . com /

I paid online via PayPal for a 2017 copy of Turbotax Deluxe 2017. All I got was an html file showing a picture of TTDeluxe 2017. Since they publish NO PHONE NUMBER (1st warning I missed) I sent in numerous emails and finally got a useless response after filing a PayPal potential fraud claim. They start by saying they replied check your junk mail. I told them I don't have or USE a junk mail and review everything. I told them I used two separate computers and two different browsers on each computer and STILL GET nothing but a picture. After the PayPal inquiry they closed my ACCOUNT. I have seen other comments online stating that these folks are suspected of being fraudulent. So far it may appear that they might be correct. I see no REFUND as requested after they closed my account. It should be known that I download .dmg files on a weekly basis and i have NEVER in over ten years not had a product download within minutes of purchase. So, presently I see no reason to indicate that these folks are legitimate. My advice: DO NOT TRUST these folks. If this changes and they finally respond with a valid download I will update this INFO. At this moment I am awaiting a refund but don't hold out much hope. I have also filed a claim against them with PayPal to get my money back and to make PayPal aware of this organization. Maybe we can help others not fall victim to company. store . taxprosdeal . com / index . php?option=com_eshop&view=customer&layout=order&order_id=201736209 Sold me a download product (Turbotax deluxe 2017) that would not download using two different computers and four different programs. Only able to download a picture of the product not a .dmg valid download file that would open to install TurboTax Deluxe 2017. After complaints they closed my account and no refund after almost a WEEK of trying. store . taxprosdeal . com /

This report was posted on Ripoff Report on 12/17/2017 11:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/taxproscom/pleasanton-california-94588/taxproscom-storetaxprosdealcom-i-paid-online-via-paypal-for-a-2017-copy-of-turbotax-de-1417502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Turbo Tax Deluxe Seems OK

AUTHOR: John - (United States)

POSTED: Wednesday, January 03, 2018

I downloaded Turbo Tax Deluxe 2017 with no problem.  It seems to run ok.  I have not tried actually doing my taxes, but it seem to work ok.  Has anyone else had a problem downloading or using this software.

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#1 Consumer Comment

Exactly the same happened to me!

AUTHOR: Arlene - (United States)

POSTED: Monday, December 18, 2017

If I were to write a report it would be almost the same as this one with the exception that I paid by credit card instead of PayPal.

I realized after I had paid that there was something wrong and called the credit card company. They said the payment was pending, so I told them to stop it immediately. They said they could not. Now I have to file a dispute and it will probably take forever to get my money returned.

Sent several emails to TaxPros and have not received any replies.

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