Taylor Gifts - Get Organized 600 Cedar Hollow Rd, Substituting w/lesser cost items, but charging full price and no return information provided, hangs up when called, and no customer service follow up! Paoli, Internet

I ordered couch protectors for my pet, one loveseat size, the other sofa size. It shipped from the manufacturer and they sent me the sofa and a chair (not ordered) with no return or contact information.  I called twice on separate occassions, and was hung up on mid conversation after I was asked to hold.

I finally called sales and escalated to mgmt. They ensured me over a week ago that they would be mailing me return info, but refused to give me a follow up person or direct phone number or return info over the phone.  I never received this and they have my money for the product I did not receive which was $20-$30 more than what they shipped. Now I'm done......and am convinced they are scamming people.