Complaint Review: Taylor's Sport-n-import Service Co. - Mooresville North Carolina
Taylor's Sport-n-import Service Co. Keith Taylor Christina Malone Damaged my cars engine whilst repairing Vehicle; refuses to pay for the repairs Mooresville North Carolina
*Author of original report: Ownership and accountability is how businesses succeed
*REBUTTAL Owner of company: Impossible to have a civil conversation with someone Pretending to be ignorant of the issues these engines have....
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Talyors Sport-n- import is the worst repair shop in the Lake Norman area. Untimely repairs and extremely rude and dishonest staff. My vehicle was sent in to have gaskets repaired and now I need a new engine. It's now 3 months and I still don't have my vehicle or a resolution in site. The case is now in the hands of the DOJ. Will keep you all updated, until then if at all possible avoid them. Keith, if you prefer to have a trial by media we can. My objective is really quite simple. Pay for the damage you caused to my vehicle. Don't call me and complain that your work patron made concessions to repairs that you cant afford. Don't send me a estimate dated 2 months after I took my vehicle to you with erroneous repair costs. your $7k bill is different from the $3,340 Christina Told me, which is different that what you told the sheriff which was $3,000 +/- . Keith you lied to the Sheriff on the balance of a Bill. What kind of business do you run? Wait...I believe you have numerous complaints about inflated billing dating back years just check your own reviews. I know you understand that NC has very strict consumer protection laws that you have clearly violated.
I have all the text messages to prove it, I asked you for your business liability insurance you refused to provide it. ( hopefully you have a valid insurance policy)... In regards to your nonsensical comment on the maintenance, the last company to touch my vehicle was Taylors, a few months back, if you check your records you will see that I was once a loyal customer you replaced the rear main seal in my 2012 X6. this year alone maybe 7k paid in repairs worked on my 2011 ML350 Bluetec. Nonetheless the lack of business ethic you and your establishment showed is evident. My oil is changed regularly, I top it off as needed and required by BMW. Its rather hilarious that you will and want to try to make it a maintenance issue or pass the blame on BMW and not your technician. Fact of the matter is my Vehicle was dropped off with no mechanical issues, no knocking, rattling, no performance issues whatsoever. You were supposed to replace, the upper oil pan Gasket, valve cover gaskets ( is that not maintenance...) 2 months later your patron avoids my phone calls, emails as is rude because I will not sympathize with the outlandish treatment and service you provided?
lets be honest, its quite possible that your technician when putting the vehicle back together made a mistake, maybe he ran it dry, dropped a tool, something happened to cause knocking and rattling that wasn't there on the onset. Once again repair what you broke it is that simple. On 08/17/18 I asked Christina to tow it to be BMW get a repair diagnostic analysis and if your technician felt competent and confident enough to repair the damage he caused then by all means do what needs to be done absorb the costs. parts, labor etc. and do what's right. Don't forget that she already agreed to absorb the costs of the repair. let me know if I should post the text messages on this forum. What you wanted to do was charge me for towing the vehicle to BMW and up charge me on the repair bill. like I said to you on the phone DO NOT INSULT my intelligence. As I told you on Monday 08/20/18 if you get something addressed to me in writing from BMW stating that its a mechanical defect and not your wrong doing, get something from BMW stating that they will replace my engine + give me a rental car until the repairs have been completed then we can talk. If and when you decide to do the right thing you have my number. Please use if should you chose to reach out and settle this matter. If not we will eventually have this discussion with the DOJ, SOS and your insurance carrier. I pray you have business and personal liability insurance. either way we will soon find out. Readers , my vehicle went in for gasket replacement the week of 06/12/18, no check engine light, no misfires, no issues unfortunately now from what TAYLOR SPORT n AUTO say has a knocking engine and is UN-drivable
This report was posted on Ripoff Report on 08/28/2018 05:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/taylors-sport-n-import-service-co/mooresville-north-carolina-28115/taylors-sport-n-import-service-co-keith-taylorchristina-malone-damaged-my-cars-engine-1458598. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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