TBS FACTORING SERVICE LLC Fines you when THEY lose your paperwork Oklahoma City, Oklahoma

Being new to using a factoring company I'm very happy I picked TBS !

The people there are as honest as the day is long. From my first meeting with Gabby to the service I get from the people on the phone ,

they have done everything thing she said they would do. Without them I doubt I would be still 

in business today!  Thanks Gabby and the folks at TBS

Tim Elson

TDE Enterprises

308-353-0040

TBS Factoring Service does not level fines on a client for any reason. This dispute concerns an issue of a client not furnishing TBS with the paperwork required by the broker in order to get reimbursed for lumper services. Providing lumper receipts or proof of service is an industry standard. There was no lost paperwork but, regrettably, a lost client.
 
The client had faxed his load documents to TBS for factoring and at that time we advised him that the paperwork was incomplete and to please provide the lumper receipts. The client claimed he tried re-faxing, and again we advised that the receipts never came through. TBS suggested other methods that he could use to get the documents to us via email, or postal service or using our FedEx program. At this point, the client seemed more concerned with insisting that we had them or had lost them, than working toward a positive outcome. It is unfortunate that the client never provided TBS with the proper paperwork even though we repeatedly requested it. TBS was unable to collect the monies owed to this client because he did not or could not provide the required proof of service (lumper receipts). TBS representatives consistently remind clients that it is good business practice to make copies of all their paperwork so they will have copies if needed. We regret the issue could not be resolved satisfactorily for our client.
        
TBS proudly serves hundreds of satisfied clients each day; however it is our company policy to terminate phone calls when callers become abusive, profane or threatening. Our clients receive outstanding service from a seasoned and dependable staff. TBS companies have over 50 years experience serving independent truckers and TBS Factoring Service is among the most highly regarded freight factoring companies.