Tbs factoring Poor customer service follow up, and biased policy for advances Other

Have documented over 36 times of customer service failing to provide accurate information as well as refusing to transfer call to a principle manager, most times they will tell you that Nadia or Jason are in a meeting, when they aren't, also they cover up, this is the first report because we are still attempting to get proper support versus the last few month of clueless buck passing outsourced so called customer service . Recently I requested the Policy on advances, I have experienced interference and attitude by an individual name Summer Elmore, she heavily disliked issuing me EFS codes (my own money) she also recently denied a request for a advance, .......the new word that was given to me, is they give advances to there preferred accounts, with no explanation of what that means. I have so many documented errors they have made on my account, I have really started to get others involved, I thought things were changing then the other days they showed me, the same issues. I'll write more soon, be very very cautious of factoring here, I am prepared for a transition to direct billing to save money, keep our money as young trucking companies or small truckers, especially when you are not valued as a quote on quote preferred account. Please reach out to me to share your experiences at (((REDACTED))) 

I will be releasing a video commentary within the next 30 days and fully sharing what I've experienced, and it will be no denying it. Be careful with some of these family owned outfits when they don't have good follow on your account, and keep messing up with the invoices and not properly following up with the brokers or customers, TBS gives you ridiculous charge backs , silly stuff like a $10 charge back when they don't really follow up on the invoice payments.