Complaint Review: Tbs factoring -
- Tbs factoring
- Phone: 4055284490
- Category: Customer
Tbs factoring Poor customer service follow up, and biased policy for advances Other
*Author of original report: They still havent released us , we terminated TBS in april
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Have documented over 36 times of customer service failing to provide accurate information as well as refusing to transfer call to a principle manager, most times they will tell you that Nadia or Jason are in a meeting, when they aren't, also they cover up, this is the first report because we are still attempting to get proper support versus the last few month of clueless buck passing outsourced so called customer service . Recently I requested the Policy on advances, I have experienced interference and attitude by an individual name Summer Elmore, she heavily disliked issuing me EFS codes (my own money) she also recently denied a request for a advance, .......the new word that was given to me, is they give advances to there preferred accounts, with no explanation of what that means. I have so many documented errors they have made on my account, I have really started to get others involved, I thought things were changing then the other days they showed me, the same issues. [continued below]....
I will be releasing a video commentary within the next 30 days and fully sharing what I've experienced, and it will be no denying it. Be careful with some of these family owned outfits when they don't have good follow on your account, and keep messing up with the invoices and not properly following up with the brokers or customers, TBS gives you ridiculous charge backs , silly stuff like a $10 charge back when they don't really follow up on the invoice payments.
This report was posted on Ripoff Report on 01/15/2018 02:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tbs-factoring/-/tbs-factoring-poor-customer-service-follow-up-and-biased-policy-for-advances-other-1423196. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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