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Report: #1034209

Complaint Review: Tech Skills - Phoenix Arizona

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  • Reported By: Scottsdale AZ
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  • Tech Skills 2929 Camelback Road Phoenix, Arizona U.S.A.

Tech Skills Computer Training Center, vultures who prey on people

*Consumer Comment: no kidding

Show customers why they should trust your business over your competitors...

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I signed up for a package of 3 certification classes to be taken within a year at a "special" price. First teh guy pressured me into signing so I could get an extension of 2 months to complete, which meant I had 14 months so I thought I was getting a good deal. He told me I had to sign before the last day of the month or I would miss out. He went as far as to meet me at my night job so he "could get me in on the deal". Yeah right.

The deal is they advertise and offer a year BUT your tuition is really for only 6 months of CBT training, you get the extra 6 months as a bonus. BUT they don't tell you that, it's in the very fine print at the bottom of the contract. They also assign you to a "mentor" to help you through the self paced training and holds weekly "lab" sessions. Well, my mentor hardly knew what he was talking about. In one session he even said that he was just learning the language and one of the other students had to correct most of his mistakes. Great mentoring.

At this point I decided to quit the program, get a refund and go to an accredited college program. When I submitted my request, in writing, I was told that I was only eligible for a 25% refund, out of $5600. (They also offered me another 2 months of time for "free") At this time I thought I had signed up for a year so I thought the refund was based on that amount of time. I had only been in the program for a couple weeks, from the refund policy I should have been entitled to at least 75%, the way I read it. I fully believe that this six month issue should have been brought up to me by the training center. What a creep the sales guy was, making me think he was doing me a favor by coming out to have me sign so I could take advantage of this "deal"

I called the corporate office and complained and they referred me to the fine print in the contract which stated that the tuition was based on a six month time frame, so was the refund policy. I ended up threatening to go to a lawyer and they gave me a 50% refund, which still meant I had to pay $2800 for virtually nothing.

I spoke to a lawyer and he said the way the contract read that I should take what I got and walk. I will never sign anything until I have my lawyer read it over. Everyone reading this, please do the same. Watch out for these vultures who prey on people who just want to make their lives a little better.

This report was posted on Ripoff Report on 12/14/2001 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tech-skills/phoenix-arizona/tech-skills-computer-training-center-vultures-who-prey-on-people-1034209. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

no kidding

AUTHOR: W - (U.S.A.)

POSTED: Thursday, April 27, 2006

Their medical program isn't any better.

RE "Well, my mentor hardly knew what he was talking about."

I knew I was in trouble after I'd signed up and some of what my mentor was saying didn't seem to make sense with regard to the subject and the market / what I was hearing from those outside of TechSkills and finding online, vs what the mentor was suggesting. Each time I pressed for back-up to the info, it was suggested to me that maybe I wasn't really ready to study with them and perhaps I should talk to the director. Of course if I'd cxld I wouldn't have recvd a full refund and in the end I stayed. But the mentor, more often than not, dismissed what I asked as to be addressed at a later time or not important to passing and getting a job in the field. I spent a lot of time backing up, verifying and using outside sources in the industry to get the information I'd paid to be instructed on by TechSkills. In fact, what suggestions the mentor did offer, a simple search on the web proved contradictory to what the experts in the respective fields recommended.

I'm pretty good at doing things on my own, but what really got to me and drove me up the wall was getting emails and voice mails (most of which I've saved) asking me to re-send info misplaced or lost, or to call to remind the mentor of something, or to make an appointment in order to set something up...and then when I followed-up, I was represented as requesting the activity or demanding the attention over the mentor's students rather than responding to the mentor's request. In addition to defending my actions/follow-ups as at the mentor's request, I always wanted to remind the mentor that I was also one of the mentor's "students" and am in debt thousands for that poor choice. It should go without saying that the occassions calls or requests were initiated by me, the return email would simply overlook the subject matter questions, or I'd be asked to get back to the mentor when they had more time (leading into another of the previously described senerio) etc.

I did complete the program, but am choosing to back it up with other courses and will not list TechSkills on my resume or use them in my job search for positions in this field, as the many miscommunications and confused responses of the mentor, while I was there, left me with less than no faith that any verification calls that might be handled by this mentor would be handled well or knowledgably or, that said, professionally. On my own and with direction from outside sources, I finished with an A by the way.

I would not recommend TechSkills so long as things stay as they are. When you pay or go into debt thousands and commit months of your life to something, you expect to get more than a stack of books and written worksheets and tests (the equiv of which I've found for free on the web through different sources, and the web-based lectures equiv in the form of seminars/recorded lectures on their own for the cost of just the lectures etc).

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