TechSecure - Alex Mercer Alex Mercier Mercire Alex Alex Mercer Got me to sign a contract with their computer cleaning company. After 6 months wanted a refund because work not good. Asked for refund, said to open account and they would put $400 in but put in $1800. They told me they could not remove the money & that I needed to get a money gram and send to main office in India. I did. Once they got my $18K they came back with a remote program, opened my PNC accounts and took ALL moneys including lines of credit. Miami Beach Florida

I entered into an online computer cleaning company called TechSecure in December of 2017 out of N. Miami Beach. Paid them $300 for 6 monnths of twife-monthly maintenance on the computer. checked them out first with Miami BBB, had a A+ rating. After 6 months entered another contraact for $300 again. the 7th month weeks were skipped and no work done. Checked the BBB in Miami with a phone call and was informed the now had over 27 complaints in two days and rating was now D- to F.

Called a number that was sometimes active and usually now active. This time Alex Mercer answered and i asked for a refund. He said to be in front of the  computer and type a code in a box to all remote access to the computer so he could place $400 in one of my PNC accounts. He said he accidentally put in $1800. I asked him to remove $1400 and leave $400. He said he could not because the main financial control was in India. (red flag) He gave me the address and name of a woman in India.

I was to send her $1800 and she would place $400 in my account. He called back and said the transaction did not go through because her name was spelled incorrectly, and I was to do another money gram. I did a second for $1990 because they placed that amount in my account instead of $400. (2nd red flag). This did not work because of incorrect address. Did a third for $1900 and it went through. In fact ALL 3 were good. Then the following day I checked my accounts and my lines of credit were gone - $3,500.

Right in front of me I see a deposit for $1818 and after 3-4 seconds the screen blinked and my screen then showed a $0.00 balance. All of our money was stolen - the over $3400 balance in checking, 2 recent IRA deposits for $1700 and of course the lines of credit were gone as well. 

Contacted PNC customer service immediately and reported what had happened. They froze the accounts. Next day went to a branch office and the ladies were extremely helpful and tried their best to get PNC to refund the stolen money. 

Reported the incident to the PNC Fraud Investigation department and after a few days got a letter stating the claim was denied becausse a transaction was done before the money was stolen. The transaction was the $1800 deposited by TechSecure Inc. I contacted the fraud investigator and he stated that he denied my claim because of the deposit transaction even though I did not do the transaction. He stated that to the bank, the transaction was all that mattered and pretty much called me stupid. I was really mad and went back to the local branch and the ladies tried to talk with the investigator but he refused to listen and denied the claim a second tiime. PNC does NOT honor their committment as far as I am concerned. 

I did follow the safeguards and had 2 VPN's in place, 2 firewalls and Transunion protection. TechSecure strings you along and then out of left field they hit you with scamming tactic sand steal all of your money. I read PNC's rules and according to them, I did nothing out of the ordinary and did not violate their procedures. They still claim that a transaction is a transaction, no matter who does it. So I am out $13,048.09 and no compensation. There are two choices to make by PNC: take the route of denying my claim where I would have to spend thousands of dollars fighting them, or pay the claim of $13K+. Cheaper to deny the claim no matter how much it has cost me and my wife. we are retired school teachers. I am 73 years old and she is 67 years old. We had a small IRA but that is virtually gone because we had to use much of it to replace the stolen monies. 

Also, the NSF's - 17 at $38 each. We also have to repay the stolen lines of credit with our retirement and social security checks. It took one week to get our IRA money. in the meantime, our insurances were cancelled due to the hold on our PNC accounts and PNC did not transfer all online billing to the new account for a week. All online bills were returned and I now have to pay creditors quarterly instead of monthly. We are not in a position to do this. We married late adn have a mortgage. So far West Fargo is the only one to work with us. The rest are like sharks. They want their money NOW no matter what has happened to you. This is PNC bank. 

If everything goes right, they are great. If there is a snag or a choice to help the customer or themselves, they will let the customer hang. This is what they did to me and my wife.We are calling all of our creditors who are on the online banking and trying to have them work with us until we get caught up.