I am so sorry that the death of my father impacted your order - and I can assure you that we are doing everything we can in order to keep our customers happy. Please allow us the time to re-group and resolve all the issues. We have always done good business, and take pride in offering the best deals on the web with one of the largest selections offered. Our customer service policy is in place to assure quality service and we are working around the clock to correct the problems, issue refunds as necessary or rushing orders out as quickly as possible. There will be many changes in the near future both on the site and in the operations of TTC. We appreciate your patience, and as always, we are glad to assist you with your problems. Please contact us at customerservice@tejasthumpcycles.com with reference to your complaint. Have a great day!