Complaint Review: Tejas Thump Cycles - Meadow Texas
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- Author Confirmed
- Tejas Thump Cycles 1001 Lubbock Rd, Meadow, Texas U.S.A.
- Phone:
- Web:
- Category: Motorcycles
Tejas Thump Cycles Wrong parts, no response to e-mails, bad customer service Meadow Texas
*REBUTTAL Owner of company: We appreciate your patience during this difficult time.
*REBUTTAL Owner of company: We appreciate your patience during this difficult time.
*REBUTTAL Owner of company: We appreciate your patience during this difficult time.
*REBUTTAL Owner of company: We appreciate your patience during this difficult time.
Show customers why they should trust your business over your competitors...
I ordered LED mirrors from this company, they sent some without instructions, wrong mouting bolts loose in the box, then would not respond to help me. I returned the items for refund without authorization, since they would not respond. They insisted they sent all the right parts, and per their policy they would charge me the re-stocking fee.
I did not get any credit from them, a few days later my Citibank credit card gave me the full refund.
BTW, when I did get a response via e-mail, this guy's attitude was they did nothing wrong, made it seem I was the one with the problem. What as *ss.
Steve
North Hollywood, California
U.S.A.
This report was posted on Ripoff Report on 06/09/2008 04:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tejas-thump-cycles/meadow-texas-79345/tejas-thump-cycles-wrong-parts-no-response-to-e-mails-bad-customer-service-meadow-texas-338622. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 REBUTTAL Owner of company
We appreciate your patience during this difficult time.
AUTHOR: Ryan - (U.S.A.)
SUBMITTED: Friday, August 22, 2008
We appreciate your patience, and we appologize for the inconvenience we have caused. This was my father's company, and he passed away May 28th. We have since taken over, and of course there were tons of orders in processing when this happened, and we did the best we could to complete the orders correctly, and obviously made quite a few errors, but we have offered refunds to those who were upset and are doing everything we can to keep everyone happy. We have since hired new management and are just weeks from launching the new site. Again, we applogize for any inconvenience we have caused you, as we strive to keep every one of our customers happy and would appreciate you giving us a chance to redeem ourselves. Have a great day.
#3 REBUTTAL Owner of company
We appreciate your patience during this difficult time.
AUTHOR: Ryan - (U.S.A.)
SUBMITTED: Friday, August 22, 2008
We appreciate your patience, and we appologize for the inconvenience we have caused. This was my father's company, and he passed away May 28th. We have since taken over, and of course there were tons of orders in processing when this happened, and we did the best we could to complete the orders correctly, and obviously made quite a few errors, but we have offered refunds to those who were upset and are doing everything we can to keep everyone happy. We have since hired new management and are just weeks from launching the new site. Again, we applogize for any inconvenience we have caused you, as we strive to keep every one of our customers happy and would appreciate you giving us a chance to redeem ourselves. Have a great day.
#2 REBUTTAL Owner of company
We appreciate your patience during this difficult time.
AUTHOR: Ryan - (U.S.A.)
SUBMITTED: Friday, August 22, 2008
We appreciate your patience, and we appologize for the inconvenience we have caused. This was my father's company, and he passed away May 28th. We have since taken over, and of course there were tons of orders in processing when this happened, and we did the best we could to complete the orders correctly, and obviously made quite a few errors, but we have offered refunds to those who were upset and are doing everything we can to keep everyone happy. We have since hired new management and are just weeks from launching the new site. Again, we applogize for any inconvenience we have caused you, as we strive to keep every one of our customers happy and would appreciate you giving us a chance to redeem ourselves. Have a great day.
#1 REBUTTAL Owner of company
We appreciate your patience during this difficult time.
AUTHOR: Ryan - (U.S.A.)
SUBMITTED: Friday, August 22, 2008
We appreciate your patience, and we appologize for the inconvenience we have caused. This was my father's company, and he passed away May 28th. We have since taken over, and of course there were tons of orders in processing when this happened, and we did the best we could to complete the orders correctly, and obviously made quite a few errors, but we have offered refunds to those who were upset and are doing everything we can to keep everyone happy. We have since hired new management and are just weeks from launching the new site. Again, we applogize for any inconvenience we have caused you, as we strive to keep every one of our customers happy and would appreciate you giving us a chance to redeem ourselves. Have a great day.
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