Report: #727004

Complaint Review: teleflora.com - los angeles Internet

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Submitted: Sun, May 08, 2011
Updated: Sun, May 08, 2011
Reported By: kathi.casey — la verne California United States of America

Author Not Confirmed

Why?

teleflora.com Internet United States of America

Phone: 800-835-3356
Web: http://teleflora.com
Category: Florists

teleflora.com FALSE ADVERTISING - DELIVERIES los angeles, Internet

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TELEFLORA Web site FALSELY advertises SAME-DAY delivery if ordered before noon (on a Sat.) - NO disclaimers. I ordered on 5/7 at 9:35 a.m., but received an impersonal email on 5/8 morning (Mother's Day) indicating they could not deliver and asking for an alternative delivery date. This was for MOTHER'S DAY!

I called Customer Service, but the rep just kept repeating there was nothing they could do. I asked to speak with a manager... she offered to deliver on an alternate date or cancel the order. I opted to cancel the order.

There is NO reason not to honor their boldly advertised same-day policy, since there were NO disclaimers. I would not have ordered if there had been a disclaimer, since this was a Mother's Day gift delivery! Furthermore, this order was to be delivered in a state capital city - not an obscure location with limited florists!

This report was posted on Ripoff Report on 05/08/2011 09:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/telefloracom/internet/telefloracom-false-advertising-deliveries-los-angeles-internet-727004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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