Complaint Review: Teleseven - OAN - ACI Billing - Northridge California
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- Author Not Confirmed
- Teleseven - OAN - ACI Billing Post Office Box 1175 Northridge, California U.S.A.
- Phone: 818-678-4626
- Web:
- Category: Corrupt Companies
Teleseven - OAN - ACI Billing Etc. Ripoff Fraudulent Directory Assistance Billing Northridge California
*Author of original report: UPDATE - Billing cancelled
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Phone service provider (Qwest) included billing for "directory assistance" charges from "www.oanweb.com" for "Teleseven LLC" at $4.33 per call (plus additional charges and fees). It appears that this is a result of a call to an 800 number that automatically forwarded to or used the directory assistance WITHOUT MY KNOWLEDGE OR CONSENT.
The web site "www.oanweb.com" does not exist and it is impossible to reach OAN customer service using the 800 number on my phone bill.
Search of BBB indicates OAN has a large number of aliases and complaints - true name of the company is "ACI Billing Services".
Their real web site is "www.oanservices.com" and there is a complaint form on that web site. (I filed a complaint with them - will wait to see if any satisfaction ensues)
Teleseven has a large number of complaints on this web site and appears to be involved in fradulent billing activies.
Robert
Albuquerque, New Mexico
U.S.A.
This report was posted on Ripoff Report on 09/29/2004 02:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/teleseven-oan-aci-billing/northridge-california-91328/teleseven-oan-aci-billing-etc-ripoff-fraudulent-directory-assistance-billing-northrid-110760. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
UPDATE - Billing cancelled
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Friday, October 01, 2004
[Followup: After reporting the matter to Qwest (and getting the usual song and dance about how it isn't their fault) - they removed the charge from my bill and warned me that the company filing the charge might continue to pursue it.
Additional Followup: Using the CORRECT website (which I found only through searching BBB for OAN) which is www.oanservices.com and their complaint form - I was notified by ACI Billing Services that they would issue me a credit for this charge and they also told me that they just do billing for other companies (the usual ITS NOT MY FAULT). They also said they would put a block on my account for
any future billings from TELESEVEN.
BOTTOM LINE: I got the charges taken off my bill - but it took a lot of work on my part]
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