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Report: #1370607

Complaint Review: Temecula Nissan - Temecula California

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  • Reported By: Ripped Off — Temecual California USA
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  • Temecula Nissan 41895 Motor Car Parkway Temecula, California USA

Temecula Nissan Pedder Automotive Repeatedly failed to fix oil leak - "repairered" every oil change - Still leaking - Service Mgr refuses to return calls or repair properly! Temecula California

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Car has had an oil leak that was detected and "repaired" shortly after purchase.  New transmission under warranty.  Every oil change required a new fix of this trans-axle leak.  The leak remians.  The general power train warranty is up however the repair warranty is still in affect.  Repeated calls (never in/always away from desk/no one knows his schedule) and messages to the service manager go unanswered or returned.  I even went into the dealership and asked for the service manager & I was told he had left for the day.  I went to my sales person who told me he had seen him 30 seconds prior....Sales person said he would look into the situation and notify the GM.

I purchased this car for my daughter and she has taken it in for service each time.  They have completely taken advantage of a young girl.  If I had known that the repair was never done, the issue on-going, I would have filed a lemon law complaint against the dealer and car after the they failed to repair the issue after the 3rd time instaed of after the 30th!

I contacted Nissan to verify my extended warranty - they have no record.  After much digging, the warranty offered & paid for is not through Nissan.  Repairs can only be performed by the dealership that has failed to fix the problem.  Oh!  and they want $100 deductible not to fix anything.  Nissan looked over my service records, and immedicately issued me a claim number.  I asked that they not begin an investigation as I expected and hoped that the dealership would step up.  Since I have received no communication, and can't even make an appointment to have the car fixed under the repair warranty, I have had to request an investigation.  I have also had to file a complaint with the state.

I have had 4 Nissans, (2 currently), and several family members have purchased Nissan's at this dealership.  No more/never again.  We will not trust the dealer for anything.

This report was posted on Ripoff Report on 05/01/2017 09:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/temecula-nissan/temecula-california-92591/temecula-nissan-pedder-automotive-repeatedly-failed-to-fix-oil-leak-repairered-every-1370607. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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