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Report: #915196

Complaint Review: Templatemonster - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Forrest — Los Angeles California United States of America
  • Author Not Confirmed What's this?
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  • Templatemonster Internet United States of America

Templatemonster Did not finish the job properly. Will not respond to requests for assistance. Internet

*UPDATE Employee: Template-Help.com

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Purchased a template and it did not work properly. They attempted once to fix the template and it took them weeks to give me updates. Now they will not respond to my attempts to get help. Will never work with this company again.

This report was posted on Ripoff Report on 07/20/2012 05:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/templatemonster/internet/templatemonster-did-not-finish-the-job-properly-will-not-respond-to-requests-for-assista-915196. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Template-Help.com

AUTHOR: Joe Navarro - (United States of America)

SUBMITTED: Saturday, August 04, 2012

POSTED: Saturday, August 04, 2012

Dear Customer!

My name is Joe Navarro, I'm the Customer Care Manager for TemplateMonster.com. I would have been glad to address your issue and assist you with resolving your problem if you contacted me prior to submitting your complaint here. You may email me directly to joe [at] template-help.com for further assistance.

Just to avoid confusion: Template-Help.com is a company that offers technical support, customer care and billing services for TemplateMonster.com.

Best regards,
Joe Navarro
Customer Care Department
Template-Help.com
TemplateMonster.com

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