Complaint Review: Tenneco -Walker - Nationwide
- Tenneco -Walker Nationwide USA
- Phone: 888-357-6937
- Web: http://www.walkerexhaust.com
- Category: Auto Parts
Tenneco -Walker Exhaust Rebate Up in Smoke-Never Delivered Nationwide
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I submitted all the required documents and jumped through all of the coding hoops that were required for a muffler rebate.
I received the tracking number and checked online about the status of the rebate-on the website this is how it looks:
1. Received 11/3/2016, 2. Approved 11/17/2016 and 3. Mailed
That was how it looked in February, April and August. I kept expecting a date next to Mailed which would let me know that it had occurred.
Finally, I contacted the company via the website. They responded with an email. I then called the company and was redirected to 1-877-855-7201.
I was told that the card would not be reissued since it had expired. I asked how I would know that something I never received had expired and if there was any recourse. The answer was that the card would not be reissued since it had expired. I asked if they could determine if the card had been used and was told simply that the money on it had expired. Once in this loop, I realized that it was pointless to continue. The muffler rebate had simply vaporized.
I also asked why the website tracking doesn't list the Mailed date since it lists the Received and Approved dates. I did not receive a response to that question.
The rebate amount isn't all that much, but the complicated logistics of this rebate and the incomplete tracking documentation are an easy way for a company to minimize actual payouts.
This report was posted on Ripoff Report on 08/09/2017 08:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tenneco-walker/nationwide/tenneco-walker-exhaust-rebate-up-in-smoke-never-delivered-nationwide-1391476. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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