Complaint Review: Tennis With Love
Tennis With Love Refused to exchange new tennis shoes Wilmington North Carolina
*Consumer Comment: Diversons don't work
*Author of original report: Rebuttal from Third Parties?
*Consumer Comment: There does appear to be fraud
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I tried this store for the first time to get my racket restrung. While there, they convinced me to buy some tennis shoes. I typically order all my shoes through Zappos, but for some reason, I let them talk me in to it. The next day, I wore the shoes for 15 minutes on the court, and they gave me a blister. Not a "I need to break these shoes in" minor hurt, but a "I can't walk with a shoe for 3 days" major hurt. I have never had a pair of shoes cause a blister like that. I had to quit playing since I had no other tennis shoes with me.
I brought the shoes back to exchange, but the service representative would have none of it. Said the "minute" a shoe hits the ground outside the store, its not refundable. I have attached a picture of the shoes, including the soles. The plastic on the soles is still shiny; there was no water, no dirt on the tennis court. [continued below]....
I called back a few days later to talk to the owner. The owner told me to try different socks (seriously?) but again had no intention of exchanging the shoes. They offered to let me buy a second pair of shoes "AT COST", which meant instead of paying $125 for a pair of shoes I can't wear, I would end up paying $200 for one pair of wearable shoes. I can't believe they said that with a straight face.
I contacted a lawyer to find out if the Nike/Adidas/Asics/Converse shoe giants had gotten some laws passed by Congress that legally stated that shoes, once worn, were not returnable. While there are laws around mattresses (due to public health issues), there are no laws related to shoes. Zappo's has taken back every pair of shoes I returned over the last 5 years, no questions asked. But apparently, the "love" in Tennis with Love is about their money, not about their customer. My lawyer was ready to help get my money back, but most legal disputes less than $1000 are not worth the time because it costs more money to pay the lawyer than you would get back from the defendant. In the meantime, I am trying to sell the shoes online.
Buy all your shoes as www.zappos.com and get treated better than this poorly run local business treats you.
This report was posted on Ripoff Report on 10/05/2017 07:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tennis-with-love/wilmington-north-carolina-28403/tennis-with-love-refused-to-exchange-new-tennis-shoes-wilmington-north-carolina-1404347. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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