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Report: #1458472

Complaint Review: Terminix Goodlettsville TN - Terminix Does Not Honor Terminix Guarantee - Goodlettsville TN

  • Submitted:
  • Updated:
  • Reported By: Bryan — Clarksville United States
  • Terminix Goodlettsville TN - Terminix Does Not Honor Terminix Guarantee 803 Louisville Hwy Goodlettsville, TN United States

Terminix Goodlettsville TN - Terminix Does Not Honor Terminix Guarantee Pest Control Terminix Website States Refund If Un-Satisfied - LIE! Goodlettsville TN Tennessee

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On the terminix website it states: "We'll do whatever it takes to solve your pest problem. Including coming back at no cost, until pests are gone. If you're not 100% satisfied, we'll give you your money back.". I had both pest control and mosquito service done on 6/3/2018. I called back 3 weeks later around the 25th of June to customer service to let them know that the pest control did not get rid of the main pest I was trying to get rid of (centipedes) and I said I want to cancel and get a refund.

They said a manager will call me back in a day or two to discuss the issue before giving me a refund. I waited 3 days and no call. So I called terminix customer service again around the 28th of June and told them I would like a refund and no one has called me. They told me again a manager will call me in a day or so before giving me a refund. I waited 2 days and no call. I called terminix customer service again around the 1st of July and again 2 weeks later and was told the same thing and no one called me back.

I called again this month on 8/24/2018 and spoke to Jamie who said he will email all 3 managers (Christopher Bryant, Jon Hageman, & Chauncey Littlefield). He also sent me a copy of this email. It is now 8/28/2018 and I still have not heard from any manager regarding a refund. I ended up buying my own stuff to get rid of pest which has worked much better!!!

This report was posted on Ripoff Report on 08/27/2018 11:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/terminix-goodlettsville-tn-terminix-does-not-honor-terminix-guarantee/goodlettsville-tn-37072/terminix-goodlettsville-tn-terminix-does-not-honor-terminix-guarantee-pest-control-termi-1458472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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