Complaint Review: TERRACOM WIRELESS - OKLAHOMA CITY Oklahoma
- TERRACOM WIRELESS 401 E. MEMORIAL OKLAHOMA CITY, Oklahoma United States of America
- Phone: 877-351-4747
- Web: WWW.TERRACOM.COM
- Category: Cellular Phone Companies
TERRACOM WIRELESS WWW.TERRACOM.COM TERRACOM COMMUNICATIONS, et al. ILLICIT DEACTIVATION !! HANDSET SCAM !! WARRANTY SCAM !!! CUSTOMER SERVICE SCAM!! OKLAHOMA CITY, Oklahoma
*UPDATE Employee: Man We Are Being Sued!!!!!
*UPDATE EX-employee responds: TerraCom Rips Off Its Agents For Hundreds of Thousands
*Author of original report: TERRACOM WIRELESS SCAMMERS LIARS CHEATS THIEVES ! UPDATE !
*Author of original report: 2nd Rebuttal on the FOOL named TYG
*General Comment: wow..
*Author of original report: THIS IS AN UPDATE ON MY ORIGINAL REPORT ON TERRACOM OKLAHOMA
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I have been using, or at least, "attempting" to use an Oklahoma company known as TerraCom. They are also known as TerraCom.com, and TerraCom Communications.
When I signed up for Lifeline service, one year ago, I was sent this very cheap, little minimal handset, a "Ranger". No cam feature. Tiny. From the start, people complained that they could barely hear me. After I received in the neighborhood of 50 complaints from people, I called TerraCom's "customer service". I complained exuberantly, but politely. I told them people could not hear me on my handset. I told them, that they had sold me a piece of crap, but worded this, again, politely. Now, when I say "sold", I mean that their "Deal" regarding Lifeline, is they send a new Lifeline customer a cell phone, and cell service, as a so-called " package deal ". You can use the term, " bundled ", if you prefer.
I asked for a replacement. No dice, folks. No, they wanted me to put $ 25.00 American dollars into their hot little hands. I told them that they needed to stand behind their product. They acted like I was talking to them in Swahili, or Aramaic. They said, "We don't guarantee handsets." Excuse me ? When did cell phone providers ever sell a handset they would not replace when defective ?
Heck, folks, everyone, replaces defective merchandise. Every cell provider I know of, replaces defective products. Every one but Mr. TerraCom. But Mr. TerraCom will be terribly happy to furnish me an "upgrade".
Right now, I am living on SSI/Disability, so I am not just up to my eyeballs in cash, so I mentioned "my legal remedies". Their response: " Feel free".
Summer, 2012: I got a call from their computer one day, telling me that I had to Re-Certify. What ? Under the USAC guidelines, customers are supposed to Re-Certify every year. But, Summer of 2012, these people had me go through their re-cert process about 12 times. Why ? A little later, my service was interrupted. First interruption was for hours, as I recollect. The next service interruption was for days. Their excuse: " Your're not the only one. One hundred and forty thousand customers are out of service." 140,000 customers out of service ?
Service interruptions kept happening. "Software problems", they kept telling me.
After every interruption, they would insist on re-certifying me. One instance, they re-certified me twice in one week. Totally ridiculous.
Very, recently, my handset was goofing up so much, people kept telling me," Speak up, I can't hear you. Speak up." Over and over. Over and over.
So, I decided to do a little research. I went on-line, and found about 20 other service providers, on a list USAC provides. I called a few. I also, for kind information, visited the Oklahoma City branch of the Better Business Bureau. You want to know how they rated good old Mr. TerraCom ?
OKC Branch of the BBB, and every other branch, rates like they rate you in grade school: A+ through F. OKC branch ( which is where good old Mr. TerraCom has his HQ ) rated TERRACOM an F. Again, they rated them a good, solid, thoughtful " F ". F for FAIL. F for FLUNKED OUT.
I then called MR. TerraCom's so-called "customer service", and I asked a simple question:
" If I give you notice that I am leaving TerraCom, how long does it take you to stop the service ?" The CSR said: "About 12 to 24 hours."
FIFTEEN minutes later, my cell service vanished. That's right, Sports Fans.
My CSR just pulled the old rug right out from under me. BANG !!
I got on their "Chat Line", and visited with a CSR. I told the CSR that the CSR, that my service had been interrupted, and that I wanted to know why. He said, that the very kind CSR had stopped my service " at my request".
I was livid. After I had only asked a simple question, this moron jerks my service. I politely, oozing self-control, asked the CSR to restore my service, this was a mistake. You want to know what this guy told me ?
He said ( actually typed ): " Can't be undone." " Your request for deactivation has already been filed."
I could only repeat myself. And repeat myself. Over and over. Finally, I walked next door, and used my neighbor's cell phone, to call these very kind and intelligent people. I got a man on the phone. Told him what happened. I placated the man. Told him it was "all just a misunderstanding". Asked this man to re-
activate my service. He said he needed to leave the line for 2 to 3 minutes, and would I politely hang on. I said I'd be just ecstatic to hang on. He came back on and told me I would have service again in 12 to 24 hours.
So.....I waited. And I waited. And waited. After 21 hours, I got back on the TerraCom "Chat Line", and made an inquiry as to the progress of my situation.
He said he wanted money. From me. $11.80. $ 11.80, and they would start my service up, again. I told the very intelligent, and wonderful CSR that I had already spoken with another fine and intelligent CSR, and the arrangements were that I would pay on the FIRST of MAY. He said "okay". Then, folks, he tells me that
I would have service back in 24 hours. " You mean ANOTHER 24 hours ?", I asked.
He said Yes! Another 24 hours.
He then explained to me that they, whoever "they" are, had assigned me a nice, clean, fluffy, new number ! Again, I was totally aghast. Livid.
I said I wanted my old number back. His response: TOO LATE. They's already thrown my old number in the garbage disposal.
So, now, I have to throw away 2,000 business cards, because of the way this criminal company does business.
It will cost me $200 dollars to get more cards. $200 dollars.
I can eat for two weeks, maybe three, for $200.
I can't wait to put more of my hard earned dough into the hands
of Mr. TerraCom.
By the way, I'd like to tell you that the Federal Communications Commission, brought CHARGES against Mr. TerraCom, after a lengthy investigation. You see, Mr. TerraCom was playing it rather fast and loose with TAXPAYER dollars.
That's what the LIFELINE program is: Taxpayer dollars. Well, Sports Fans, the result of their investigation into Mr. TerraCom's shenannigans, was a little document entitled: DA - 13 - 285. This is a document telling
Mr. TerraCom that the FCC knows all about their little game they've played with taxpayer money. And the evidence. And what will happen to Mr. TerraCom, if they do this again.
That document, again, is DA - 13 - 285. You can look it up. It's not a secret.
It's the LAW.
Now: what do I want?
I want every dollar and dime, I have ever spent, with my good friends TerraCom. Every dime. And I want Mr. TerraCom to purchase more business cards for me.
CAVEAT EMPTOR, folks.
Thanks.
This report was posted on Ripoff Report on 04/21/2013 02:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/terracom-wireless/oklahoma-city-oklahoma-73114/terracom-wireless-wwwterracomcom-terracom-communications-et-al-illicit-deactivat-1044975. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 UPDATE Employee
Man We Are Being Sued!!!!!
AUTHOR: Whistle Blower TerraCom - ()
SUBMITTED: Thursday, February 20, 2014
Just wanted to let everyone know that Terracom/YourTel is being sued by one of our former master distributors.
Copy and Paste Link
dockets.justia.com/docket/georgia/gandce/1:2014cv00291/202299
#5 UPDATE EX-employee responds
TerraCom Rips Off Its Agents For Hundreds of Thousands
AUTHOR: AnonymousWhistleBlower - ()
SUBMITTED: Saturday, September 21, 2013
To whom this may concern:
I have been following your coverage of TerraCom/YourTel. Your story accuracy has amazed me and would like to thank you for exposing this company and its scrupulous behavior. As an insider I have complained to TerraCom/YourTel regarding how they recruit distributors and agents. Its like they have an open door, and anyone who wanted to distribute phones for them, they could. All this company cared about was Quantity to the sacrifice and ultimate killing of Quality. I overheard one of our major distributors address this issue with Richard, Dale, and Darrel via a phone conference as they were reporting and incident to them regarding a YourTel agents based in Chicago distributing phones for TerraCom and Access Wireless at the same time. I quote from the mouth of Richard Yurich,”We are not concerned with what they are doing for Access as long as they keep our numbers up.” Dale then adds, “By the way how does your numbers look.”
As a worker TerraCom/YourTel/SkyCom, the sudden shutdown caught all of us by surprise. Below you will find the email that was sent to master distributors notifying them of the termination
From: "Darrel Jefflo (djefflo@terracominc.com)" <djefflo@terracominc.com>
Date: Fri, 28 Jun 2013
Subject: ACTION REQUIRED: (CONFIDENTIAL)
June 27, 2013
RE: Agent Agreement (CONFIDENTIAL)
As you are aware, both TerraCom, Inc. and YourTel America, Inc. have relied on a successful agent network to expand their subscriber base for Lifeline services. That portion of the company’s business relies on funding from the FCC and USAC to support these services. Although TerraCom and YourTel have the strongest protections in the industry to root out waste, fraud, and abuse, it is apparent that recent media attention targeting compliance by agent networks could threaten TerraCom and YourTel’s standing with the FCC and/or USAC with an immediate notice of such a change.
As a result, the company is terminating all Agent Agreements effective July 1, 2013. We will begin the termination process outlined in the Agreement, including final commissions, handset returns and reconciliation, and the return of company marketing materials. Sales by your company through June 30 will be honored and commissions included in this termination process.
We appreciate the work your company has done to help grow our subscriber base, but are, unfortunately, not on a position to continue our commitment to you given the recent USAC notice. We are fully cooperating with USACs request and are confident in a positive outcome in the near future. As soon as we know more we will contact you to discuss our strategic plans for the future.
Sincerely,
Darrel Jefflo
If you notice, they give a completely different reason for termination than what's been reported or what was stated by Dale Schmick. (This guy is a major manipulator of data and master of disinformation)
Now if you look at the agreements of most master agents, there is no clause for TerraCom to terminate a master agent contract on the basis of what another master agent’s sub-agent has done or for media attention. Most of the problems that TerraCom has had when it comes to agents are those who function without an experienced master agent’s supervision who has solid structure in place to maintain integrity and compliance.
Term and Termination: Name of Company engagement as a Lifeline Service Provider will commence on the date of this Agreement and continue for ___ months, with 1 year annual renewals on the anniversary date. Either party, may terminate this agreement for breach and the breaching party will have (7) days to cure such breach upon receiving a written notice of breach via email and a registered certified letter. Skycom, USA at its sole discretion may choose to terminate ________ agreement at any time if it deems that a sub-agent may threaten the Skycom’s standing with the FCC/USAC or local public utility commission, or at such time either TerraCom, Inc or YourTel America, Inc are no longer certified by the FCC/USAC provide Lifeline service or either company ceases to operate. The term will automatically renew on the anniversary of the execution of this agreement unless a formal notice note to renew is sent and received 30 days prior to the anniversary date.
Effect of Termination: Upon termination of this agreement, all licenses granted hereunder will immediately terminate, __________ will immediately cease any selling and marketing efforts on Skycom USA behalf and _________ will cease identifying yourself as a “Lifeline Service Provider”. Any outstanding balances to Skycom are required to be reconciled with any outstanding balances due to __________. Once reconciled, any balances owed to either party following reasonable time frame in which all consigned inventory can be returned are credited, all balances owed will be paid in full.
Points of Complaint:
TerraCom has turned a deaf ear to many of the master agents and their sub-agents and is holding thousands of dollars that rightfully belong to them, and the reason for this hold is, Outstanding Inventory. Most of them have attempted to show TerraCom that the inventory has been returned however, they continue to say as they have always said, we didn’t receive it. But I know we received it and Dale's who plan along with Darrel Jefflo and Richard was to deny paying the independent contractors by falsifying or creating false inventory discrepancies.
Consequently as a result of them holding commissions, they have not been able to pay agents their last commission checks which left many of them scrambling for a way to take care of families as this was the primary means of income for the majority of them. Many lost their homes and cars, and currently live with friends and family.
From what I have learned is their problem is not that TerraCom shutdown its agent program as many companies shutdown or downsize. Their problem is that they terminated on the basis of what “the media was doing with respect to agents”. This is not a term of condition for termination, and Dale said to us in a meeting we may get sued but I can make it right. Not only did we terminate incorrectly, we are holding commissions for outstanding inventory that has been returned.
Additionally, some master agents have residual commissions “For life of customer”; however, the catch is as long as the master agent is active and in good standing with SkyCom, USA. They are now saying that since the contracts were terminated, we are going to deny those residual commissions. However, the agents didn’t do anything to violate the contract. TerraCom/YourTel/SkyCom made the decision to shutdown the agent program due to media attention. It was acutally pushed by Dale Schmick. Again this guy is a master manipulator of data and disinformation.
I know these agents are entitled to their commission owe from June 16-30, 2013 and their residual commissions for the life of the customers we added. There are also questions in regards to the manner in which we calculate their residual commission. We actually tell agents that subscribers decline or fall off by 18%-25% each month which of course reduces the amount of residual commission owe/paid. This is not true. Our 497 Form and IDB List submitted by TerraCom/SkyCom/YourTel would reflect such a decline; however, it doesn’t. We are also manipulating usage information. Spearheaded by Dale Schmick. We are holding customers long after they should be held. I know we are billing for customers we shouldn't be billing for. Customers would call in to customer service, confirm who they are, and try to cancel the existing service and was told it was cancelled. However, three-four days later and months later, the people were still in the system as existing customers. When I asked Dale and Darrel about this, I was told and the agents were told, “We are not going to take them out of the system as we have to continue billing to recoup our money regardless of whether they still have the phone or not. So just tell them when it happens again to keep calling customer service and the service will disconnect at some point.”
All the agents want is their commissio And to settle on the breach of contract for residual commission.
#4 Author of original report
TERRACOM WIRELESS SCAMMERS LIARS CHEATS THIEVES ! UPDATE !
AUTHOR: THEDOCTORISIN - ()
SUBMITTED: Friday, August 16, 2013
Before we get down to the business at hand...FIRST things FIRST: I must, perforce, give all the thanks, and praise, to my good benefactor, Mr. Ed Magedson, who is the founder of RIPOFF REPORT !!!!! Without Ed, none of this would be possible. Thank you, Ed. We're praying for you, and your fine family.
Ladies and Gentleman and Lifeline users in the 21 states where TERRACOM WIRELESS is unfortunately ALIVE and screwing people left and right without a condom. I will very kindly remind you that the FEDERAL COMMUNICATIONS COMMISSION, one year ago, PAID our U. S. TREASURY over ONE MILLION DOLLARS in FINES !!!!! That's a TON of money. Why did they pay the Treasury over ONE MILLION DOLLARS ???? Because of a little FEDERAL FELONY called MALFEASANCE. On the streets where we humans walk each day, there are many expressions for the legal term, " MALFEASANCE ".
I told you good people that the next time I posted, I would give you the names, or at least some of the names of the principals in the so-called "company" that calls itself, " TERRACOM WIRELESS ", at 401 East Memorial Road, Oklahoma City, OK. Here they are, as
promised:
ONE: DALE SCHMICK
TWO: RICHARD YURICH
THREE: ROBERT VICK
These are the names of the three little piggies that are taking TAXPAYER DOLLARS, YOUR TAX DOLLARS, and giving you YOU the LIFELINE Consumer, the screwing of a lifetime !!!
But, they paid over $1,000,000 in fines for playing it " fast and loose " with YOUR TAX DOLLARS.
So, my dear friends, please: WELCOME THESE LIARS, CHEATS AND THIEVES to your good neighborhoods.....because they are already there.
There are video on You Tube that will give you a name and other information if you would like to join a class action against this OUTLAW COMPANY !
HES/Grove, Oklahoma
#3 Author of original report
2nd Rebuttal on the FOOL named TYG
AUTHOR: THEDOCTORISIN - ()
SUBMITTED: Sunday, June 30, 2013
This my 2nd rebuttal regarding the stupid fool "TYG" and his worse-than-stupid, worse-than-naive', and worse-than-jerky "rebuttal" to my RIPOFF REPORT on the FLY-BY-NIGHT bunch of criminal jerk-offs in Oklahoma City that think they have everyone and their horse, hornswoggled: yes....TERRACOM WIRELESS.
Well, TYG, you jack-a*s, it's people like you that make the World go around ( ad nauseum ). Yes, you moral cowards that have about 15 minutes life experience, who are still living at home with your Mommy and Daddy, or your older Sister, or your Auntie and Uncle, driving your Chevy blah-blah, playing solitaire on your laptop because you don't have the creativity, intelligence or stamina to make any thing for yourself: keep on playing in your little sandbox, TYG, or whatever name you actually have.
But, in the meantime, that fact that a little punk like you who can pretend you know how to spell "cat", or pretend you can think on feet long enough to change a tire, makes my a$$ tired.
You don't know crap from charcoal briquets. You think that because you have a $75 laptop you got from the Christian Mission around the corner, means God gave you a license to say something that's above your pay grade.
You have nothing on the ball. You think you can give a real man advice ? Adjust your medication. Please. Find something to do that might actually take grown-up skills.
YOU givig ME advice is more than IRONIC.
Terracom Wireless ( here, TYG, I am not talking to you, I am addressing real people that might be reading this ) is a LIFELINE provider. And as such, they must obey the LAW. FEDERAL LAW.
For your good information, TERRACOM WIRELESS was investigated by the Federal Communications Commission, and fopund GUILTY of playing fast and loose with taxpayers' dollars !!!!! This was so serious, that a brand-new law was enacted, to handle this gross misapprpriation of taxpayer funds.
As for you, TYG, I've had intestinal spasms that were smarter than you. You are a jerk, and a little tiny kid posing as a PERSON. Well, you AIN'T a person.....you are kangaroo dung.
Lastly: I wish to gives thanks and praise to Mr. Ed Magedson for his hard work, each and every day, to make it possible for decent people like me, to post incriminating crap on people like TERRACOM WIRELESS, and also, YAK DUNG like you, TYG. HES/Grove, Oklahoma
#2 General Comment
wow..
AUTHOR: Tyg - ()
SUBMITTED: Wednesday, June 12, 2013
They ask you for under $20 to get you a new phone. You should have jumped at that. You compain that you have to spend another $200 on business cards but cant fork over $20 for a upgraded handset. You are seriously disconnected from the world I think.
If you had to actually pay for any service, it would cost you from $55-450 depending on service providers and amount of handsets PER MONTH! Im guessing that your phone is one of the many recycled phones ppl turn in. ITS NOT NEW. You cannot expect grade A performance out of the last jalopy off of the lot. Its been "remanufactured" at least twice. Theres bound to be problems. And they ask what amounts to the shipping and handleing fee of sending you a new phone and you give them grief?? At what point are you going to actually pay for anything. Are you truly expecting to get FREE for Nothing??
You state you understand contract law. Well then I expect that you can look up on line the contract you signed for the service and then use the clauses within to gain a remedy. But really.....$20 for a new handset is a lot better then what you Im sure have put them through.
Also You can be as nice and polite as you think you are but your sarcasm literally SCREAMS off of the print in front of me. Im betting those poor CS ppl had a full dose of that to deal with. You also wont be getting any of the money you spent on services from them and they will never buy you new business cards. It doesnt work that way. You are in essence boned on that one. You obviously gave the CS rep the impression that you wished to cancel your service, most have to ask atleast 2 times if your sure. Most have to try and save you as a customer so they would have offered you a slighlty better deal.
#1 Author of original report
THIS IS AN UPDATE ON MY ORIGINAL REPORT ON TERRACOM OKLAHOMA
AUTHOR: THEDOCTORISIN - ()
SUBMITTED: Thursday, May 09, 2013
Hello, folks ! Just checking in to give you an UPDATE on TERRACOM corporation. Some lady gave me a call from, apparently, their Corpate HQ 401 East Memorial Street, in OKC, OK; but not about my little essay on RIPOFF REPORT ( and I thank you, Ed Magedson, with a humble, and grateful heart and spirit !) about these criminals.
No: it was predicated by a remark or two I made on a youTube Video that was made by a nice man named Mister John Pacian, who allowed us to hear a customer service call he made, on this video. When Mr. Pacian let the customer service "guy" know that he was recording his call for broadcast on YT, and that he (Pacian) was going to get the FTC, FCC and others involved, including the BBB, they CSR actually LAUGHED at Mr. Pacian. LAUGHED!
These people are morally and ethically bankrupt!!!!!
Anyhow, this woman called me, and wanted to know how she could "make this right". Then, in the same breath, she attempts to contradict part of my complaint, by implying that my complaint about being out of service for three days due to a jerky, moronic Customer Service Rep, was not true.
That's not a good way to get started, folks. That is a "non-starter", as we say in the contract law business !!
I told her, that they ( Terracom Wireless ) are going to be responsible, because I was going to MAKE them be re-sponsible !
We parted company, but not before she PROMISED to get back with me.
Of course....she never did. I never heard from her.
I went back to Pacian's YT video, and posted a comment that I was serious about helping him with a CLASS-ACTION against TERRACOM WIRELESS.
So, ladies and gentlemen, that's my update. To summarize:
a: TERRACOM is MORALLY AND ETHICALLY BANKRUPT
b: They are CRIMINALS.c: They won't do the right thing for their customers, NO MATTER WHAT.
d: My next posting: I will name the men who are the officers/principals "behind" Terracom Wireless.
STAY TUNED.
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