Report: #1404524

Complaint Review: Ripoff Report | Terry Hale Publishing TRUSTED Business | Ripoff Report Verified Safe™ …businesses consumers can trust. Terry Hale, Hale Publishing is a US Based, Real Estate Training company that provides the highest quality Education and Mentoring Services to Entrepreneurs worldwide. Terry Hale, Hale Publishing are the leading experts for Multi-Family and Self-Storage investing with a team of Industry experts who are dedicated to providing the best services.

  • Submitted: Thu, October 05, 2017
  • Updated: Sat, January 13, 2018
  • Reported By: Lynn — California United States of America
  • Terry Hale Publishing TRUSTED Business | Ripoff Report Verified Safe™ …businesses consumers can trust. Terry Hale, Hale Publishing is a US Based, Real Estate Training company that provides the highest quality Education and Mentoring Services to Entrepreneurs worldwide. Terry Hale, Hale Publishing are the leading experts for Multi-Family and Self-Storage investing with a team of Industry experts who are dedicated to providing the best services.

    Malibu, California
    USA

Terry Hale, Hale Publishing Verified TRUSTED Business REVIEW: Hale Publishing 100% dedicated to client success a code of ethics they live by day in and day out. Hale Publishing providing real world strategies and techniques that produce real results. Founder Terry Hale providing a 20 years’ experience and integrity backed by the dedication for clients, assured a quality education with the support one would need to reach their dreams and endeavors. Hale Publishing is a result driven organization working for a mutual benefit for all parties involved to profit from the Commercial Real Estate Business.
*UPDATE: Terry Hale, Hale Publishing pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Terry Hale, Hale Publishing recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Terry Hale, Hale Publishing for its full commitment to quality customer service.

Ripoff Report's discussions with Terry Hale, Hale Publishing have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Terry Hale, Hale Publishing listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, " Terry Hale, Hale Publishing as a dedication for their customers like no other business in the Real estate sector. [continued below]....
..... They are 100% dedicated to assuring their customers are not only satisfied with the training voted #1 in the Commercial Real estate field. They are also 100% dedicated to give the support on a personal level so the client has credibility from the moment they start. Hale Publishing has a unique way of giving that personal touch most businesses neglect to deliver, making Hale Publishing and founder Terry Hale the #1 wealth training organization.<

Terry Hale is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Terry Hale during an onsite inspection held by a third-party verification company with no biases towards Terry Hale, Hale Publishing

Terry Hale Real Estate Training specializes in teaching and training on commercial real estate properties. Mr. Hale achieves this by providing an array of tools that show his clients how to get starting and be financially successful in the real estate industry. Mr. Hale stated the following about his company, "I provide both a teachable platform of eight different curriculum's that span across education to get started in commercial real estate both for beginners and advanced seasoned pros.

Leads for Terry Hale Real Estate Training are obtained primarily through word of mouth due to their excellent reputation. Mr. Hale explained the sales process for potential clients, "I go through the fundamentals of the business over a 6-week personal training by me. What I do is I walk them through the 6 steps which are to find, prescreen, evaluate, structure, negotiate, and then to facilitate the team so it can be put on autopilot. Then they create passive monthly income."





CUSTOMER CARE & COMPLAINT RESOLUTION – TERRY HALE, HALE PUBLISHING

Mr. Hale was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Hale was happy to state that he has yet to receive a complaint outside of the complaints posted on Ripoff Report. He additionally explained his escalation process, "If a customer was dissatisfied or what have you I would address it right away but because I do my own coaching and training personally. They have my personal cell phone and they are able to contact me and they are able to email and text message me and we are on the same page."

When asked to comment on complaints posted on Ripoff Report's website Mr. Hale expressed that the reports on Ripoff Report deal with unrealistic expectations from a client and from an individual who requested that Mr. Hale be his mentor. Mr. Hale expressed that he took the time and effort to educate both parties on the best course of action for their respective concerns. However, they didn't heed this advice and became upset with the outcome. In order to further assure future and current clients Mr. Hale has been in business for 20 years and has a vast array of successful clients.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request for Ripoff Report, Mr. Hale stated the following, "I have more clarity and more understanding with my clients and just address these issues up front and let them know that any time they would like to reach back out to me they are more than welcome to and that I am here for them 100%. That is definitely you know in my eyes closed the gap on somebody who gets frustrated and you know voices their opinion and time goes on and they get heated. I have diffused that again by providing better customer service and having more clarity with the process and I know that has helped out a lot. I have also put together a complete outline and this is an action plan which is a design and it is unique for every individual person."

Terry Hale Real Estate Training is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I think that it is very important to be able to be part of an organization like Ripoff Report because not only is the algorithm very high meaning that if anybody posts something about you its public knowledge. But also once that's posted in that negative light the advocacy program intending to remedy this situation and show that you actually care is very important. I feel that Ripoff Report does a great job by allowing companies like mine to address these situations and show future clients and customers that this is a company that takes its customer service to heart and they are looking to do what is right which is to smooth things over and be there for their customers. So I appreciate being a part of this organization."



TERRY HALE, HALE PUBLISHING – STATEMENT FROM THE STAFF – MARIE ROSENTHAL

" Terry Hale and his organization Hale Publishing have been providing cutting edge service using the latest technology deliverable for education on Commercial Real Estate training and mentoring. His straight-forward NO B.S way has built a strong following of loyal and satisfied clients over the last 2 decades. We know there will always be a so-called competitor circling, nobody has the personal touch and true dedication without motive than Mr. Terry Hale. We look forward to bringing you aboard to a very profitable wealth building organization to allow you to live your life in complete abundance.



STATED IMPROVEMENTS FROM TERRY HALE, HALE PUBLISHING

Terry Hale, Hale Publishing recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Terry Hale, Hale Publishing has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with CEO Terry Hale, Ripoff Report is convinced that Terry Hale, Hale Publishing is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Terry Hale, Hale Publishing meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Terry Hale-Real-Estate Real estate training-mentoring-partnering of deals Malibu California

ABOUT THE RIPOFF REPORT BELOW:


Ripoff Report would like to let readers know that Ripoff Report emailed this customer, so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.


STATEMENT FROM TERRY HALE, HALE PUBLISHING:


This person waited over a year to file a complaint on RipOff Report and never once ever contacted my office or me. I truly believe she was confusing me with another teacher. I have 100+ email correspondences with her showing a full year of fulfillment for service. Ed said this case was closed!


NOW TO THE ORIGINAL REPORT THAT WAS FILED


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I have been wanting to write this for a long time. Moe people should. I will start with I am fully responsible for my decisions.  I “heard, believed, wanted” what he presented. I heard it as a partnership-he would put up in the money, do the heavy lifting and we would own a property together. Of Course he made it sound “easy” troll the property websites-call brokers and there you are…more properties than you can handle. His 3 day classes are great. They are packed with information.  I came away thinking “Wow a partner-money-I can sign on to this” I was lead to believe(and again I take responsibility that by paying the 15k would be partners).  I asked if you were not a platinum member would you consider deals?  His comment was, they will have priority and my attention. Little did I know that if you came across one of those deals amidst the 100 he would JUMP at the chance to be part of it.


 


 


 


I found a deal on a self storage that had been on Loopnet for a while. I called and had a conversation about possibly doing a master lease and they were open. I was nervous about negotiating the deal and Terry said he would do the heavy lifting. I set up a conference call between the owner, brokers. Terry and myself.  He proposed the ML very cooley-almost arrogant not building a bit of a warm and fussy with the owner to like him and want to do business.  I sent the owner and intent to buy. They came back with some requests. I do not think they were deal breakers, however Terry did. The deal was off. We revisited the deal 6 months later..seller came back with some mods-again I thought  they were reasonable, we countered and it was not accepted-end of deal. My portion would have been 30% and I offered to be the boots on the ground.


 


I spend 6 months scouring all the websites they gave us a list for. I contacted brokers to establish relationships. I sent out emails. The “GOLDEN LETTER” IS CRAP.


 


Here is what I learned and came to understand:



  1. His 3 day seminar is to make/get bird dogs. THIS IS A FULL TIME+ JOB!!!

  2. You need to cull through many properties on websites to find one that has potential.


Trust me there are few that meet the criteria and the ML/seller finance terms.



  1. If you are fortunate enough to find a propery/deal  on the web and  you get done negotiating chances of the deal ever happening are slim. So he will go along and agree to the deal, negotiate it knowing that it will probably never happen.

  2. To actually find a deal here are some of the things you will need to do-these can hardly be done part time with a job .


    -Direct mailers to property owners-it takes approximately 7 times of contact to establish a   


      relationship.


  -Pound the Pavement-go property to property hoping to stumble on a desperate seller.


  -Establish relationships with Brokers. They are not going to give you their pocket listings   until  you have made that relationship. That means calling them on a regular basis, having


   credibility that you are a “serious buyer”


 -Go through public property records to find mortgages coming due, then contact them.


            5.  You will need to cull through 50-100 properties to find the “diamond in the rough”


                 Who has time for that with a job?



  1. The tapes you get with the program are good. Many of them repeat what you learned in the 3 days.  The “Quick Flip Commercial” is a joke. If you have worked your a*s off and found one-you would then need a buyers list, which is a whole other lengthy process to build. Nothing about Commercial is Quick.

  2. The 15K I paid had 6 week 1 day exclusive coaching –that was crap-I already knew all he had to teach and coach on. What a rip-off.

  3. I focused on self storage.  Probability of vacancies and mismanagement good as well as turn around prospects.  I found another one in a great area that I could get a SF on w/20% down-that was 600k..huge upside.  Not even up for consideration with that $ amount. He was indignant at the mere suggestion of that kind of down payment…where’s all that cash he has from investors?

  4. Apartments were challenging- those with low vacancy needed work/money to get them up to filling-Terry does not want to SPEND MONEY ON REPAIRS/ UPGRADES ETC.  I found an apt building in Atlanta....They had a fire and some units needed to be repaired-really not that much and the upside rents and cap were great. It could have been had on a ML or SF. He did not want to spend the money to fix-peanuts compared to the return.  He said “there are better deals out there”.

  5.  On Mobile Home Parks…he said to look for those that had “units/boxes to be filled” and do a ML/SF. I have been looking for a MHP for 2 years. Trust me to say there are no “move in ready” trailiers just waiting for a savvy owner to come into fill. The reality is they are in bad shape-either costing a lot to fix or needing to be demoed. Many parks have vacant lots…there is the opportunity, however you need to put a home on it $7-$15k. I have since focused on buying a mobile home parks. If the above exists some newbie is not going to get it.

  6. The Phone…ahh…he can only call you, not call him. You must contact through website.


  what mentor makes themselves that inaccessible?


 



  1. His Email Marketing-It rolls around on a cycle-no problem. He “promises” revealing a secret and yet never seems to cover the “secret in the call”

  2. When on his emails or classes has he ever talked about “The deal he did with a student”


I have heard none!!!!!  Doesn’t that make you wonder if you can do a deal with him?



  1. After my 6 week 15k session he tried to sell me “take it to the next level.”  He told me he was stepping up his marketing to high net worth investors. He was going to up his model so that when trying/negotiating a deal we/you could go into it with 50% down. WOW…that would be a game changer!  I emailed him about 6 months later to find out about the status. He was evasive and alluded to it only would apply to his 30k members.  My guess is if you found the deal of the century the money would be there no matter if you were part of that elite club”

  2. He said he was going to do video marketing to reach a larger investor audience. When I tried to YouTube or find it I never could.

  3. Interestingly I found an ad on Craigslist of all places where he was advertising for investors on a land deal….It was hardly in a great place and in my mind a more difficult long term deal in that the objective is probably to sell off pieces. My question is “If you were such a guru/commercial investor why would you be trolling on CL for investors? And Why would you choose a land deal?


 


My conclusion is that he makes a living on training/mentoring and possibly a few deals here and there. He says he does not need to “teach” however he does one each month religiously.


I believe he makes his living off his 3 day seminars that lead to people signing up for his program.  In my group there were 3 of us. 15k X 3= 45K. That’s what I would call a nice living. I would gladly give up 3 days 1 x per month and 1 hr 4 x per month on phone calls to make that. Even if he only has 1 per month sign up that is 15kl…..Could you live off that-I could.


He is secretive and not available to his students…There is no transparency.  He never pub lishes his deals so that we can see that WOW this can be done. If you google him, he is hard to find.


 


Since that class I have refused to pay for any education.


If a trainer is credible they will be very visible on social media, linked-in, their own websites, facebook, pop up adds when looking at other real-estate sites, blogs, articles published, heavy marketing…his only marketing I have seen are the 1 weekly email “with secret sauce” It is only a couple lines and hardly professionally put together.


 


I am surprised there are not many more complaints about him….it makes you wonder how he gets them deleted?

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