Terry Wiseman's Chrysler Ford Jeep Complete rip off! Terrible Customer Service! Robinson Illinois

I personally DO NOT speak For Terry Wiseman or his Company. However I do feel that they were fair in this interaction. They have hundreds of customers that go out of their way just to due business with them and are very pleased with the services they recieve.

However, this customer might of forgot to mention...

That even though the customer had purchased his vehicle from another dealer and was out of any factory warranties, he was provided a service loaner vehicle. Free of Charge. A privilege they reserve for their our own customers. Not for those of their competitors.

That the original $253.11 in charges I believe were to cover the expense to replace a multifunction switch, in order to repair fog lamps and a Check Engine Light only.

After couple of days to allow time for the part to arrive, they attempted to replace the multifunction switch and at that point they discovered that the wiring harness attached to the switch had been fried. Unfortunately, this was something they weren't able to diagnose until after they replaced the switch and the fog lamps still did not function.

At this point their service department contacted the customer via message to answering machine to inform him that the car required more parts and labor. However, since they would need to remove a portion of the dash and steering column, they would not have a complete idea of what the labor would cost until the job was completed, In addition to cost of the wiring harness.

The customer returned their call and gave his ok to the repairs need.

The wiring harness was not carried at their normal Chrysler warehouse in St. Louis; They arranged to have it sent FedEx from another dealer warehouse. They chose FedEx in order to minimize the amount of time it would take to receive the part, which in return would minimize the customer's time with out his vehicle. The parts were not lost in transit and arrived as planned. Anyone who has used FedEx before knows, sometimes when you have things delivered by FedEx, occasionally the item's estimated arrival date may change due to different circumstances, which happened to be the case here.

Another point to mention is there was a delay once the part had arrived. Chris, their Chrysler Master Tech was at Chrysler Training the day the part arrived. Since Chris was the mechanic who had removed the dash and steering column, they had to wait an additional day to repair the car. Being a small dealer Chris is the only one qualified to make the repair.

Once the part arrived and Chris returned they completed the repairs and then contacted the customer with the increase in price.

I personally DO NOT speak For Terry Wiseman or his Company. However I do feel that they were fair in this interaction. They have hundreds of customers that go out of their way just to due business with them and are very pleased with the services they recieve.

However, this customer might of forgot to mention...

That even though the customer had purchased his vehicle from another dealer and was out of any factory warranties, he was provided a service loaner vehicle. Free of Charge. A privilege they reserve for their our own customers. Not for those of their competitors.

That the original $253.11 in charges I believe were to cover the expense to replace a multifunction switch, in order to repair fog lamps and a Check Engine Light only.

After couple of days to allow time for the part to arrive, they attempted to replace the multifunction switch and at that point they discovered that the wiring harness attached to the switch had been fried. Unfortunately, this was something they weren't able to diagnose until after they replaced the switch and the fog lamps still did not function.

At this point their service department contacted the customer via message to answering machine to inform him that the car required more parts and labor. However, since they would need to remove a portion of the dash and steering column, they would not have a complete idea of what the labor would cost until the job was completed, In addition to cost of the wiring harness.

The customer returned their call and gave his ok to the repairs need.

The wiring harness was not carried at their normal Chrysler warehouse in St. Louis; They arranged to have it sent FedEx from another dealer warehouse. They chose FedEx in order to minimize the amount of time it would take to receive the part, which in return would minimize the customer's time with out his vehicle. The parts were not lost in transit and arrived as planned. Anyone who has used FedEx before knows, sometimes when you have things delivered by FedEx, occasionally the item's estimated arrival date may change due to different circumstances, which happened to be the case here.

Another point to mention is there was a delay once the part had arrived. Chris, their Chrysler Master Tech was at Chrysler Training the day the part arrived. Since Chris was the mechanic who had removed the dash and steering column, they had to wait an additional day to repair the car. Being a small dealer Chris is the only one qualified to make the repair.

Once the part arrived and Chris returned they completed the repairs and then contacted the customer with the increase in price.

The lawyer I used actually passed away last year........just get one local and see what they say....my case was a tad different from yours, in that I had an engine fail due to THEIR negligence........talk to Chrysler Zone office first to see if they will help you.

Which lawyer did you use, if you don' t mind telling me. A phone # will do. Thanks for your interest.

I live 30 miles north of you........call the Chrysler Zone office........if that doesn't get results, get a lawyer! That same dealer ripped me a couple years back, and I got them for 2500. in damages plus free oil changes for life!