Textnow.com Textnow.com cellular service is running mad house Lewiston, New York, or Canada Internet

 I purchased Textnow cellular service on Saturday September 19, and I recieved the phone on Friday September 25. The first day I got my phone I had problems with it. The calls kept dropping and when I managed to call someone and keep the call going, it was going in and out, it was also really staticky, I couldn't hear the person on the other end. So I thought I would give the service another day to see if the situation would improve. But the problems continued along with the screen on the phone starting to freeze up. I basically couldn't make calls at all because the screen wouldn't move. I couldn't talk to them on Sunday because they were closed so I wanted to returned the phone back on Monday but couldn't do to working. I did not use the phone on Monday It would not work so I went to work without one. I tried before leaving to get the phone to work but the screen would freeze and I could not use the phone. Another individual in this house is having the same problems as me and they happened to send their phone back. So today on Tuesday September 29, I called textnow to get a refund and to return the phone. Textnow tried to get me to keep the service and troubleshoot it, I told them no and that I wanted to return the phone and get a refund. They kept insisting I knew I did not want to try because I know they will give me the run around like they did with the person I know. Textnow took it as a joke and was smirking at me, they heard that I was getting frustrated and they thought it was funny. They told me they are only giving me back my money for the phone and not the service because I used data. The times I used my phone was at work, I only used the phone to try and call people which was difficult. The calls kept dropping and had static when talking. That's not providing me service that's ripping me off. I only had this phone for five days and I wasn't able to get a decent call out of the service because of the defected phone that I received. The phone was refurbished and just plain crappy. I sometimes could not pick up the phone because the screen wouldn't work, it kept sticking and freezing. Don't buy their service! They keep your money for the service and only give you a refund for the phone. They also keep the money for shipping. That is upwards of about 50 dollars, a huge chunk of What I paid for. This is wrong and I am pissed off. They are not professional, you keep talking to the same two people, the guy was making fun of my voice. Go with a service that's been around, not textnow. Textnow.com thinks because they are cheap and affordable that we should be happy with their service. Well cheap gets you cheap service and unprofessional idiots. Keep your money and don't mess with Textnow or you will be sorry.